CALL CENTER TECHNOLOGY ANALYST
Diamond Resorts International - Las Vegas, NV

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THE CALL CENTER ANALYST IS RESPONSIBLE FOR IMPLEMENTING AND MAINTAINING DIALER INITIATIVES SET FORTH BY THE BUSINESS. RESPONSIBLE FOR THE SYSTEM ADMINISTRATION OF THE DIALER SOLUTIONS AND ALL INBOUND AND OUTBOUND SERVICES. PERFORM ANALYSIS, DOCUMENTATION, TESTING AND IMPLEMENTATION OF CALL CENTER CAMPAIGNS, STATIONS AND USERS. HAS A FULL UNDERSTANDING OF THE COMPANY'S KEY DATA AND/OR SYSTEMS ARCHITECTURES, INCLUDING HOW THESE SYSTEMS FIT WITHIN THE OVERALL BUSINESS. PROVIDES TECHNICAL SUPPORT TO DEFAULT STAFF AND INVESTIGATES/RESOLVES PROBLEMS WITH ACD/INBOUND CALLS, THE PREDICTIVE DIALER, DATABASES, REPORTS AND SCRIPTS. ENSURES THE OBJECTIVES OF THE INBOUND AND OUTBOUND SERVICES OF LOCAL AND INTERNATIONAL ACCOUNTS ARE ACHIEVED.

Qualifications: MINIMUM 2 YEARS EXPERIENCE IN A CALL CENTER ENVIRONMENT WITH BOTH INBOUND AND OUTBOUND OPERATIONS, INCLUDING THE USE OF A PREDICTIVE DIALER. BACHELOR'S DEGREE IN COMPUTER SCIENCE/INFORMATION TECHNOLOGY/ECE/COE PREFERRED OR EQUIVALENT WORK EXPERIENCE. INTERACTIVE INTELLIGENCE CERTIFICATION SU14 OR HIGHER AND DIALER 3.0/4.0.

Diamond Resorts International - 18 months ago - save job - block
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About this company
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FelCor Lodging welcomes weary North American travelers looking for a little luxury. One of the top hotel real estate investment trusts in...