IT Infrastructure Intern
Taubman Online - Bloomfield Hills, MI

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Responsible for supporting the Service Desk and Infrastructure Operations while developing professional skills needed for a career in the IT field.

  • Essential Job Functions and Responsibilities

  • Service Desk
    • Trouble shoot and resolve customer technical issues
    • Configure, Setup, and Install hardware and software
    • Install and upgrade hardware and software
    • Maintain service desk system by update KME articles and logging tickets/workorders

    Infrastructure Operations
    • Special projects related to overall technical environment including but not limited to:
      • Servers, Network, Virtualization, and Storage
    • Other duties as required.

  • Knowledge, Skills and Abilities

    • Excellent written and verbal communication skills
    • Self-motivated and takes initiative
    • Ability to work well with others

  • Experience and Training

  • Experience
    • Basic knowledge of PC/Laptop Hardware and Software

    Education/Vocational Training
    • High School Diploma or equivalent is required

  • Essential Physical Requirements/Working Environment

    • Ability to use a computer for long periods of time
    • Must be able to sit for extended periods of time
    • Ability to handle documents and files
    • Ability to work well with others
    • Must be able to work under short-term deadlines and work under stress
    • Must be able to occasionally lift up to 30 pounds