Directly assist taxpayers via phone, fax, and email correspondence or in person with all aspects of their tax accounts. Answers questions, complaints, and explains the requirements of delinquencies, laws, regulations, agreements, policies and procedures associated with all taxes administered by the Tax and Financial Processing Branch.Assists taxpayers with accounts. Collects taxes and payment over the phone. |
Selection Method :
Qualifying: All candidates who apply and meet the minimum requirements are eligible for placement on the register for hiring consideration.
Characteristics of the Class :
Provides direct technical assistance to taxpayers to include case resolution, in a central office or a taxpayer service center involving multiple state taxes administered by the Department of Revenue or the Department of Vehicle Regulation. Performs functional supervision or serves as a project leader for resolution of highly technical, problems involving state taxes; and performs other duties as required.
Typical Working Conditions and Unique Physical Requirements :
Work is primarily performed in an office setting.
Additional Requirements :
Applicants and employees in this classification may be required to submit to a drug screening test and background check.