POSITION PURPOSE: This position is accountable for coordinating daily patient activities for the ophthalmology department which include preparation of patients for physician encounter, maintaining supplies, work areas and equipment for the department, proper recording and reporting of services, and maintaining contact with patients and other health professionals according to departmental policy and physician direction.ESSENTIAL FUNCTIONS Prepares exam rooms for patient care by stocking supplies and setting up/maintaining necessary equipmentAids in establishing schedules for patient care that insure patients are seen in proper sequence and in a timely mannerPrepares charts and monitors documentation of patient contactsMonitors referral dates to insure patient services/visits have been authorizedTakes preliminary patient history and charts physician services as directedPerforms patient testing as instructed by physician. Testing includes but is not limited to the following:Visual Fields, GDX, OCT, Pachymetry, Visual Acuity, Goldmann Applanation TonometryPerforms A-scans and keratometry testing used to select the proper lens power to be used in cataract surgeryPrepares patient for examination and/or procedures according to practice protocol and as directed by physicianScribes for the physician according to individual physician preferenceMay assist physician in the performance of major and minor surgeryResponds to patient phone calls and properly directs or resolves the callMay travel to outreach clinics as determined by individual practice patternsMay travel to the Veterans Administration Hospital to assist in major surgeries at that locationInsures that all patient questions have been answered and that the next steps in the treatment process, when applicable, are understood.Secures physician treatment areas at the end of the day and performs cleanup/restocking activities according to department protocol.Serves as a patient advocate by seeing that patient needs are met in a reasonable and desirable wayTreats patient records and treatment information with confidentiality and insures that any release of information is in compliance with legal standards and established clinic policy.PERFORMANCE MEASUREMENTS: Maintains communication with billing department, medical records and transcription to insure accurate and timely completion of patient documents and reportsMaintains contact with referring MDs and ODs as directed by the supervising physicianEvaluates new ideas and methods for delivery of both medical and non-medical patient services and communicates upwardCarriers out special projects as may be assigned by physician and/or managementPerforms additional duties as requested by physician and/or management.QUALIFICATIONS EDUCATION/CERTIFICATION: Certificate from college or technical school or one year experience in related field. A combination of training and experience is acceptable.COA or COT preferredREQUIRED KNOWLEDGE: Requires a working knowledge of medical terms both general and specifically related to ophthalmology.Requires knowledge of testing procedures involving a variety of ophthalmic equipment.Requires a working knowledge of AMA-CPT procedure coding and ICD-9 diagnostic coding.EXPERIENCE REQUIRED: Six months to one year of experience preferred.SKILLS/ABILITIES: Requires a broad understanding of effective communication skillsRequires the ability to write legibly and with attention to detailPHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Ability to speak effectively AVERAGE HEARING: Able to hear average conversations and respond accordingly.REPETITIVE MOTION: The employee is frequently required to stand and sit and is occasionally required to walk, stoop, kneel, crouch or crawl. FINGER DEXTERITY: The employee is regularly required to use hands to finger, handle, or feel.AVERAGE VISUAL ABILITIES: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 10 pounds.WORKING CONDITIONSWorks in a well lit, climate controlled environment.
Exposure to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usual.MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must have the ability to work well and maintain focus under the pressures of time and patient demands.MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
Ability to compute rates, ratios and percentages and to draw and interpret bar graphs.LANGUAGE ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before individuals and/or groups. INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
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