Residential Refrigeration Repair Tech (Columbia, SC)- SIGN ON BONUS
Sears - Columbia, SC

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**$750 sign-on bonus possible with 2 years minimum appliance repair experience; $1500 possible with 5 years minimum appliance repair experience**

This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Refrigerators (sealed systems), Freezers and Window Air Conditioners. CFC certification is required for this opening.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

To provide the proper customer focus,

the In-Home Service Technician must:
  • Work as a dedicated team member to
ensure fast, flexible and expert service to
every customer
  • Demonstrate a sense of urgency to meet
customer time commitments
  • Successfully complete all Technician III
training elements within required
  • Meet key performance metrics and/or
productivity goals as defined by the
  • Provide knowledgeable and courteous
repair service
  • Continuously look for methods to
improve business performance and
enhance the customer experience
  • Follow the Value Added Services Process
(i.e., selling extended warranties, water
filters, etc.) by effectively communicating
the benefits to the customer
  • Provide direction to a Technical Helper,
as applicable
  • Ability to receive truck stock at home if
the company vehicle is retained at the
technician’s place of residence or other
designated location.
  • Mentor other technicians, as applicable
  • Maintain truck stock inventory within the
prescribed company guidelines and
  • Follow the truck maintenance schedule
and keep a clean, organized truck
  • Adhere to all company policies and
  • Perform miscellaneous duties as assigned

About this company
10,693 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...