Management of assigned customer accounts to ensure customer satisfaction in the area of product, price, quality, service and technology. Under detailed supervision and instruction, handles as a liaison a variety of customer service, accounting, and engineering issues. Negotiates with direct contacts both internally and externally with specific direction. Has no authority or responsibility for the supervision of others.
Ensure all engineering changes made to products are correctly priced and submitted to the customer on a timely basis by utilizing the internal systems and procedures in place for communicating changes – Project Information Requests (PIRs). Detailed review with Sales Manager or Directorisnecessary forall pricing establishment / revisions for customer submission.
Meet with customer on a regular basis to review pricing and design changes submitted to ensure customer confirmation/approval of pricing.
Manage other areas of the account such as payments or follow-up on past due receivables. Negotiate with the customer as needed to resolve any open financial issues (could be freight, packaging, returned shipments for non-conforming goods). This negotiation should be subject to specific direction and authorization from the responsible Sales Manager or Director.
Communicate customer engineering and purchasing policies to company with regard to account responsibility.
Expansion business opportunities – Pursue new business opportunities as identified in the approved global business bid list. In case of new opportunities, a SBR should be created jointly with the appropriate Sales Manager or Director for consideration of pursuit. Give customer presentations for new and existing projects/products, tech. reviews, respond to requests for quotations.
Communicates frequently with engineering, sales, cost estimators, customers, and managers to ensure current status relative to pricing, design, program issues, part issues, contract terms and conditions, and all other customer issues.
Intermediate to advanced experience (beyond basic data entry) working with computer applications such as Word, Excel, Lotus Notes, PowerPoint, and other presentation applications and/or software.
- Have Bachelor’s Degree in a related discipline with up to two years of experience in related field
- Have Master’s Degree and up to one year of experience in related field.
- Certification may be required in some areas.
- Have very strong communication skills both verbal and written.
- Have strong administrative, organizational skills, and the ability to coordinate multiple projects and programs.
- Be able to pass all background checks and pre-employment tests, including any required drug test.
- Be able to maintain the confidentiality of any information s/he encounters.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
CalsonicKansei North America Inc. - 14 months ago