Performs airline ticketing counter and gate service functions for airline customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
- Ensures a safe work environment by following all ATS rules and regulations regarding the work place.
- Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.
- Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.
- Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
- Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Makes announcements regarding flight activity at gate or over airport’s general PA system.
- Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
- Maintains the level of service expectations of both the passenger and the airline customer at all times.
- Communicates with flight crew on ground and via ground to air radio.
- Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)
- Is responsible for all flight movement messages in and out.
MINIMUM REQUIREMENTS :
- Must be at least 18 years of age.
- Must possess at least a High School Diploma / GED equivalent.
- Must be able to pass a drug test, background check, and be able to obtain airport security clearance.
- Must possess a valid driver’s license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.)
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 70 pounds.
- Must be able to stand, lift, bend, push and pull for an extended time.
- Must be willing to work in all types of elevated noise levels within the airport environment.
BACKGROUND QUALIFICATIONS:
- Must be willing to work various shifts, weekends, or irregular shifts.
- Computer skills required.
LOCATION/SPECIFIC WORKING HOURS:
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- Specific shifts to be determined
- Must be able to work extended hours on short notice during non-routine operations
- Some travel required
ATS IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Airport Terminal Services - 9 months ago
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