Global Service Desk Technician
United States 20-IC1-102990 - Service Desk Analyst, Assoc
Yahoo! is the premier digital media company. We deliver your world, your way by creating deeply personal digital experiences that keep more than half a billion people connected to what matters most - across devices and around the globe. And it's the Yahoos behind the scenes who make this all possible. We are energetic, idea-driven people who are passionate about shaping the future of the digital world. So if this sounds like you, come show us what you've got.
This individual is responsible for providing support for the employees of Yahoo! The support will range from hardware/software troubleshooting to networking troubleshooting and assistance. This IT support specialist will be responsible for troubleshooting; analyzing and documenting his/her work. This individual will need to have the ability to think outside the box and find solutions for problems that are rare and obscure.
Preferred Knowledge and Technical Skills
Strong customer service skills
Excellent verbal communication, and phone skills
Ability to handle multiple tasks concurrently
Ability to communicate technical concepts to technical and non-technical audiences
Excellent analytical skills
Ability to comprehend a variety of instructions, both oral and written
Experience supporting PC, and Mac environments. UNIX a plus (Fedora, Ubuntu)
Application installation and support
Microsoft Exchange; Outlook
Experience with Active Directory, DNS, FTP, Cisco VPN
Knowledge and experience of remote support tools; LANDesk, Bomgar, RDC
Experience with support ticketing systems
Night, weekend and holiday availability required
15 hours per week Minimum availability required
Associates degree or higher
Customer support and basic technical experience preferred
Degree seeking in Computer Science, MIS or related field is desired
Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit
Yahoo! Inc. (Yahoo!), together with its consolidated subsidiaries, is a global Internet brand. Together with its owned and operated online...