Service Desk Analyst, Assoc
Yahoo! Inc. - Oshkosh, WI

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Global Service Desk Technician

United States 20-IC1-102990 - Service Desk Analyst, Assoc

Yahoo! is the premier digital media company. We deliver your world, your way by creating deeply personal digital experiences that keep more than half a billion people connected to what matters most - across devices and around the globe. And it's the Yahoos behind the scenes who make this all possible. We are energetic, idea-driven people who are passionate about shaping the future of the digital world. So if this sounds like you, come show us what you've got.

Job Summary :

This individual is responsible for providing support for the employees of Yahoo! The support will range from hardware/software troubleshooting to networking troubleshooting and assistance. This IT support specialist will be responsible for troubleshooting; analyzing and documenting his/her work. This individual will need to have the ability to think outside the box and find solutions for problems that are rare and obscure.

Preferred Knowledge and Technical Skills

Strong customer service skills

Excellent verbal communication, and phone skills

Ability to handle multiple tasks concurrently

Ability to communicate technical concepts to technical and non-technical audiences

Excellent analytical skills

Ability to comprehend a variety of instructions, both oral and written

Experience supporting PC, and Mac environments. UNIX a plus (Fedora, Ubuntu)

Application installation and support

Microsoft Exchange; Outlook

Experience with Active Directory, DNS, FTP, Cisco VPN

Knowledge and experience of remote support tools; LANDesk, Bomgar, RDC

Experience with support ticketing systems

Minimum Qualifications

Night, weekend and holiday availability required

15 hours per week Minimum availability required

Associates degree or higher

Customer support and basic technical experience preferred

Degree seeking in Computer Science, MIS or related field is desired

Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit

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Yahoo! Inc. (Yahoo!), together with its consolidated subsidiaries, is a global Internet brand. Together with its owned and operated online...