senior systems analyst - Oracle OM, Global Technology* - Seattle, WA
Starbucks - Washington

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Job Summary and Mission

This position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of low-to-moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Solution Delivery

  • Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
  • Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
  • Leverages relevant process and technology expertise to propose appropriate solution options
  • Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
  • Leads iterative solution design and prototyping efforts
  • Performs application configuration in support of solution delivery initiatives
  • Coordinates solution delivery activities with vendors as required
  • Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
  • Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required.
  • Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
Production Support

  • Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
  • Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
  • Effectively coordinates and communicates issues resolution with end-users
  • Correlates related production issues and assesses trends to identify broader improvement opportunities
  • Extends technology support internationally to support global business operations

  • Effectively facilitates/negotiates through challenging situations
  • Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
  • Leads/influences groups though effective decision making
  • May lead project teams or direct the activities of a given project phase
  • Supports the development of less-experienced analysts through coaching and mentoring
  • Supports team building and internal process improvement efforts
  • Relates system solutions to broader organization strategies and objectives

Summary of Experience

  • Relevant functional/business process experience - 7 years
  • Solution design, testing, and implementation experience - 7 years
  • Applicable application and system configuration experience - 7 years
  • Production support, system maintenance, upgrades, and enhancement delivery experience - 7 years
  • End user support and documentation experience - 6 years
  • IT Project experience as project resource or lead - 2 years
Required Knowledge, Skills and Abilities

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Knowledge of system development methodologies with experience throughout the full project lifecycle
  • Ability to identify/define technology solutions delivering required business capabilities
  • Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options- Knowledge of business process design and ability to drive process improvement initiatives
  • Ability to design and deploy highly reliable and scalable global technology solutions
  • Ability to develop clear, thorough functional design specifications that drive effective solution development
  • Knowledge of effective testing practices and methodologies
  • Ability to define and execute appropriate test scenarios to validate system solutions
  • Strong analytical and problem-solving skills
  • Ability to effectively utilize available tools and resources (internal and external) to resolve issues
  • Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
  • Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
  • Ability to influence and coordinate the efforts of others
  • Ability to coach/mentor less-experienced analysts
  • Ability to work effectively in self-directed manner
  • Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
  • Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities

Business Systems

Primary Location




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