Position number (PCN):|
Job Open Date
Review Date To ensure consideration, please apply prior to the review date.
Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.
Open Until Filled
Months per Year
- W = Statewide
- A = UAA
- F = UAF
- G = UAFGI
- S = UAS
Major Org Unit
University of Alaska Statewide
Clerical/Office Support Customer Service Risk
Internal Applicants Only? Click here for a definition of Internal Applicants
Salary Grade Salary Schedule
Bookmark to Job Posting
HR Phone Number
University of Alaska Statewide Administration - (907) 450-8200
HR E-mail Address
University of Alaska Statewide Administration - firstname.lastname@example.org
Job Posting Information
Job Posting Summary
Claims technician provides confidential administrative support to the University's claims program. This position is based in Anchorage but may provide service to campuses statewide. Claims technician assists adjusters and managers with investigation, processing and payment of workers' compensation, auto, liability, and property insurance claims.
Knowledge, skills and abilities required for this position.
Progressive experience in medical, insurance or claims industry or equivalent related education or experience .Knowledge and professional experience in record keeping, basic accounting procedures, and general office practices .experience & proficiency with office automation technology including word processing and spreadsheets. Proficiency in Banner Finance system and relational databases preferred.
Typical education or training required for this position (including licenses).
No degree, certificate or license required.
Length of time and type of experience required for this position.
No experience timeline required of this position. Experience in medical, insurance or claims industry or equivalent related education or experience. Record keeping, basic accounting procedures and general office practices preferred.
Preferred knowledge, skills or abilities for this position.
Insurance professional designations
Special Instructions to Applicants
Please submit resume, professional references, and cover letter.
Special Conditions of Employment
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program. For more information please see the following: E-Verify Participation Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf E-Verify Participation Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf Right to Work Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf Right to Work Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf
Handle incoming calls from service providers and visits from claimants, directing them in claims and insurance reporting processes or referring to appropriate authority as necessary. Assist in developing guidelines & instruct MAUs in claims reporting procedures to facilitate timely and accurate reporting. Understand the law as regards medical payments under workers' compensation and apply that knowledge to the payment of claims by UA by reviewing all incoming medical bills for usual, customary, and reasonable fees as mandated by the Alaska Workers' Compensation Medical Fee Schedule and making adjustments to payments as needed. Communicate with professional service providers to obtain proper documentation to process their invoices. Enter claims data into the database, including all financial transactions on claims. Edit data as needed and prepare routine and special reports, including reports to the Alaska Workers' Compensation Division. Prepare database for month-end processing by reviewing data and communicating errors or omissions to appropriate person. Electronically monitor claims reserves, and adjust as instructed when needed. Based on knowledge of claims handling practices, anticipate need for and independently gather, sort, file and disseminate information to appropriate parties on all incoming claims from sources such as the claimant, department, police, payroll, and personnel. Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability, coverage for parties, and root cause of accidents. Provide routine communication to campus safety departments on accidents and incidents so that they may analyze them for loss prevention purposes. On a daily basis, conduct informal training pertaining to the process and set up of workers' compensation, property loss, general liability, and auto liability claims to employees, claimants, and supervisors. Responsible for processing & tracking the department's average $1.5 million in claim payments per year within statutory or other defined time frames. Payments include legal services, medical providers, other professional service billings, wage loss benefits, and settlements. Review and correct 1099 reporting problems as necessary. Act as back-up for the Fairbanks claims technician during scheduled and unscheduled absences.
Arrange/Process travel for workers' compensation employees. Maintain schedules; coordinate/set up meetings including evaluation of the relative scheduling priorities . Provide review and expertise for correspondence and other documents. Assist in maintaining in-house procedure manual for claims support program for the department. This position performs duties in support of both the Claims Manager and Claims Adjuster(s). Maintain all open and closed claim files ensuring new information is accurately and timely filed. Pull retired records, as needed. Extract data from database for research and special reports. Work with internal and external experts or consultants to maintain and/or develop the data systems used within the department. Coordinate and manage routine purchases and procurements of office supplies or equipment, conference fees or memberships, or other routine operational transactions for the department , within designated authorities.