Client Services Analyst - Health & Benefits
Marsh & McLennan Companies - Norwood, MA

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Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.

Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.

A Client Services Analyst -Health & Benefits provides support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work. To fulfill this role, the Analyst will:

Manage administrative and case management issues as well as data processing activities on a daily basis

Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy

Test and analyze system configuration against requirement documents during implementation and administration

Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports

Meet with project managers and clients to define project scope and objectives,

prepare work plans, documenting project's scope and review with client(s)


BA/BS degree preferred

One to three years experience preferred or equivalent industry experience

CEBS coursework preferred

Experience in specific domains of HR administration (Healthcare & Group Benefits) is preferred

Ability to prioritize and manage multiple projects simultaneously

Proficient with Microsoft Access, Excel and Word

Experience with prior software implementation and training desired

Good analytical skills

Ability to work within a team environment

Strong self-starter, fast learner, quality conscious, committed to deadlines

Knowledge of SQL is a plus

Strong oral and written communication, attention to detail and teamwork skills combined with the ability to work independently with minimal supervision

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:



Client Service

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Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...