At the highest level, Home Depot associates must (a) provide outstanding customer service to our Customers and (b) drive the sales and profitability of the store. Customer service objectives include delighting our Customers each and fosteri.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Co-Managing the Business (Co-Managing all aspects of the store's operation and profitability) Providing excellent customer service.
Ensuring that the Home Depot shopping experience is provided to Customers (e.g. ensuring that Customers are acknowledged, customer project needs are met, complaints are resolved, and service is quick and efficient.
Ensuring all products and displays are merchandised effectively in order to maximize sales and profitability
Walking the stores with Store Manager, District Manager, Merchants and others to discuss and stay on top of merchandising is Co Supervising all Store Associates.
Assisting the Store Manager and HRM with recruiting and hiring the most qualified candidates to meet the stores needs.
Assisting the Store Manager and HRM with determining new associates rate of pay.
Observe/Planning, Co-developing and communicating store standards to associates
Co-developing strategy in order to improve customer service, drive store sales and increase profitability, working with Associates, Department Supervisors, other Assistant Store Managers and Store Manager.
Ensuring the safety of Customers and Associates
Signing for Pcard expenses, markdowns, time slips, refunds, price changes, etc.
Following standard operating procedures to open and close the store when scheduled.
NATURE AND SCOPE
Typically reports to: Store Manager
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular exposure to factors such as temperature
extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment tests if applicable.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
ADDITIONAL QUALIFICATIONS -
Be able to work a flexible schedule- 55 hours per week scheduled, 5 years of experience in Retail Management
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models the Home Depot values.
Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed.
Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates.
Customer Driven: Creates a customer-focused environment in which excellent service
Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what is on their minds; rewards teamwork.
Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment
Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.
Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
Plans Strategically: Demonstrates the ability to determine goals, direction and actions
Home Depot - 2 years ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...