OVERVIEW:MAXIMIZE YOUR POTENTIAL, with the leading Hospitality Technology Company in the world. MICROS Systems specializes in providing point of sale (POS) systems for resorts, casinos, restaurants, hotels and stadiums. Use your previous experience to generate a growth opportunity for yourself! A great fit for Restaurant Supervisors and Managers or those with other hospitality education or experience.RESPONSIBILITIES:Function as a communication focal point and oversees escalated problem resolution in: Support services, Implementation services, Maintenance services, R & D escalation. * Ensure that client standards are enforced worldwide. * Work with Regional structure to facilitate rollout plans, training on standards, etc. * Work to ensure long-term customer retention. * Other duties may be assigned.
QUALIFICATIONS:Bachelor's degree and a minimum of 1 year related experience or an equivalent combination of education and experience. * Prior experience with installation or support of POS/PMS or computer software and hardware, and customer service. * Excellent verbal and written communication skills. * Excellent customer service skills. * While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.MICROS enjoys being an Equal Opportunity Employer m/f/d/v.