Working with some direction of senior staff, this position will provide program implementation, operational and maintenance support for the corporate/HR/finance systems and client-facing web portal applications. The goal of this position is to maintain a stable systems environment and provide world-class support services.
The position scope includes performing all program implementation, operation & support duties for the corporate/HR/finance systems and client-facing web portal applications. These services include end user support, client-facing web portal site setup, application upgrades/patching, code releases and deployment, general maintenance of server application tiers. Participation in an on-call rotation is required.
Bachelor of Science degree in Computer Science or related area, or an equivalent combination of education, professional training and experience that provide the individual with the required knowledge, skills, and abilities.
4 or more years experience in end user support or System Administration supporting a networked server environment.
Experience with at least one of the systems / environments which the Application Engineering Services department is supplying.
Knowledge of server administration and architecture (Windows Server, Linux).
The ability to interact with relational databases (primarily Oracle) at a detailed level.
Detailed understanding of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc)
Working knowledge of web site construction, PPD DirectConnect, PPD SponsorView, LiveLink, SharePoint, Lawson, TimeSite, Extensity, or other corporate HR/finance applications.
The ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups.
Troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors.
Self-motivated with the initiative to see issue resolution through to completion.
Working knowledge with systems in use at PPD or within the CRO/Pharmaceutical industry
PPD is an Equal Opportunity Employer M/F/D/V
PPD - 13 months ago