People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.
But before we can accomplish any of that, we have to have the right people in place. People like you.
Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.
Working knowledge of motivational strategies, materials development, training and consultation required.
Thorough knowledge and understanding of health behavior change theories and their application.
Proven administrative abilities, with strong computer and software application skills.
Excellent interpersonal skills and the ability to work in a team environment.
Demonstrated ability to set priorities.
A high energy level and excellent written and oral communication skills are essential.
Passion for health improvement.
Ability to work independently toward established priorities.
Ability to work productively and autonomously within an internal and or external mixed matrix partner environment.
Major responsibilities and desired results:
Assist in the identification of customer health education needs through health assessment activities.
Utilize Preventive Guidelines and general health and wellness strategies to achieve goals in the overall health of customers.
Perform research on relevant topics in health promotion and disease prevention, as required for specific customers.
Educate and refer customers on available health resources and CIGNA Medical Management programs as appropriate.
Provide 1:1 coaching to customers around their behavior changes to improve health status, reduce health risks and improve quality of life.
Assess readiness to change and implement actions to assist customers in reaching their goals.
Work with customers to establish health improvement plans, set personalized goals, and support customers in achieving those goals.
Collaboration and integration with team members such as nutritionist, pharmacist, behavioral clinician, MD, Health educators’, customer’s provider, as well as other internal and external matrix partners.
Empower customers with skills to provide enhanced interaction with their providers.
Provides suggestions for improvements and enhancements to wellness coaching programs based on data/experience.
Document interactions and interventions as directed.
Performs other related duties incidental to the work described herein.
Follow up with customers to ensure that program connectivity has been achieved and assess for educational and/or program referral needs.
Provide health and wellness education utilizing a multitude of medias including group. presentations, support group facilitation, creative use of media, newsletter contribution, etc.
Support the design and implementation of site events (i.e. open enrollment, biometric screenings, wellness committee facilitation, flu shot events, health fairs, etc.).Collect and assess biometric data.
Location: Biloxi, MS
Bachelor’s degree in Health Education, Health Promotion - CHES or MCHES preferred
Minimum of 3 years experience in health and wellness field Masters degree preferred,
Experience with direct customer communication (written and verbal).
Experience in health education and wellness coaching.
Experience conducting educational and support groups preferred.
Demonstrated experience and ability in providing superior customer service to organizations and individuals.
Working knowledge of wellness programming and individual engagement strategies.
Positive role model in demonstrating healthy behaviors.
Autonomous with the ability to succeed in an independent role.
Bi-lingual Spanish Preferred.
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.
CIGNA is an Equal Opportunity Employer
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