Consulting Project Senior Consultant
Oracle - Bozeman, MT

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The Solution Center Project Manager position is part of the Oracle Consulting team. In this position you will be responsible for managing projects for RightNow solution implementations, integration and customization projects in a remote capacity for customers. You will focus on overseeing a demanding and diverse project portfolio with companies looking to start, enhance or expand their solutions for providing a great customer experience. You will be part of a team that ensures customer satisfaction by employing best practices when deploying customer implementations. You will typically manage a Consultant(s), Application Engineer(s), Training and Quality Assurance resources throughout a project. Using RightNow Project Methodology (RPM), you will guide their implementations focusing on customer results and on time delivery.
As the PM you will ensure that projects are completed on schedule and within budget, working directly with the client. In this role you must be a self-starter with the ability to manage a portfolio of 15-20 projects and work under general supervision with latitude for independent judgment and may consult with senior peers on certain projects. As the PM you will be trained in Oracle RightNow’s CX technology and develop a proficiency enabling hands on product configuration in addition to project management responsibilities. Moderate technical and management skills with a high level of proficiency are required with three to five years of experience. Essential Duties and Responsibilities
Following are summary descriptions of the essential duties and responsibilities of this position: Support 15-20 concurrent projects at one time from inception through completion helping to ensure all project milestones are delivered and that the project is completed on schedule and on budget with a high level of quality and customer satisfaction Gather business requirements, configure appropriate solutions, facilitate customizations with Application Engineers, and coordinate with other internal resources, as necessary Ability to work against tight timelines while ensuring projects stay in scope and are delivered on time and on budget Hold weekly project meetings to update the business owners on the status of projects Provide remote coaching sessions to clients to show them how to best configure the solution Identify opportunities for expansion and coordinate with the sales team to scope the specific requirements Responsible for project budget management and scoping new requirements per RightNow’s change control process by enforcing scope Ensure clients take advantage of best practices Become a product expert in the RightNow Solution Suite – Service, Marketing Automation, Sales Automation, Feedback, Analytics, Social Community and Live Chat Execute on implementation services to configure and implement RightNow’s solution through the remote delivery of services purchased Identify opportunities to position other service offerings to support clients’ long-term, strategic objectives Execute the delivery of projects using the RightNow Project Methodology Essential Knowledge, Skills, Abilities, and Background

The following background is required:
  • 2-4 years software project management experience in a SaaS (Software as a Service) environment
  • Excellent organization, time management, and communication skills
  • Passion for customer service
  • Knowledge of internet technology and operations
  • Strong in understanding and working “hands on” with software applications to complete configuration
  • Excellent written and oral communication skills to identify business problems and present solutions over the phone
  • Ability to work independently and within a team environment
  • Willingness to ‘roll up one ’s sleeves’ and assist wherever needed
  • Team player who will work within the company to continue improving the way RightNow serves its customer
  • Ability to assess project success and take measures to ensure customer objectives are satisfied
  • Must be able to multi-task and prioritize work in an extremely fast-paced environment
  • Project Manage and configure software solutions for multiple projects at a time
  • Experience using html and css Preferred Knowledge, Skills, Abilities, and Background
The following background is preferred:
  • 3-5 years software project management experience in a SaaS (Software as a Service) environment
  • 1-2 years of software configuration or consulting experience
  • Experience working with the RightNow Product Suite
  • Working knowledge with at least one of the following business areas:
  • Call Center/Customer Service
  • Sales Force Automation
  • Marketing Automation
  • Business Analytics
  • Social Community
  • Working knowledge of at least one of the following technical areas:
  • HTML Programming
  • UNIX (Linux and/or Solaris) administration
  • Microsoft Windows Operating Systems
  • MySQL
  • C, C++, C#/.NET Framework 2.0
  • Web Services
  • Server Side Scripting Language (JSP, PHP or ASP)
  • .Net Integration standards and methods (e.g. XML, SOAP, etc.) Experience using Project Management Tools including MS Project, MS Visio, MS Excel
  • Experience working with a Professional Services organization either as an internal consultant or with a consulting/software company. As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Create and manage an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements. Monitor and report progress/changes against the plan. Drive implementation by providing motivation and direction. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. A BS or BA in related fields. 3 - 6 years overall experience in functional or technical role.

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Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in...