Part-Time-Customer Service Rep (Promotional Products)-Orange City, IA
Staples - Orange City, IA

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Part-Time-Customer Service Rep (Promotional Products)-Orange City, IA : 849075 Job Summary
This position (part-time) would be responsible for meeting and exceeding sales orders, customers’ needs, assisting Sales in meeting company goals and solidifying customers’ relationships with Staples Promotional Products.

  • Process sales orders received by phone, fax and mail accurately and in a timely fashion
  • Be involved in proofing estores and working with our customers when they call and have problems navigating on their customer estore
  • Assist customers with returns, questions and concerns striving to exceed the customers' expectations
  • Make outbound calls proactively and reactively to inform customers of closeout merchandise, follow up on orders, confirm receipt of fsales orders and clarify fax and mail orders
  • Utilize cross selling and up-selling techniques to increase customers' inbound phone orders
  • Maintain and build relationships with program catalog customers by following through on commitments, working with other departments to meet customer needs and express appreciation for their business

Basic Qualifications:
  • High School Diploma or GED
  • 1-3 years customer service experience
  • Excellent verbal and written communication skills, which also includes listening
  • Ability to maintain a professional attitude throughout the shift, which includes a pleasant phone voice and professional manner
  • Outstanding problem solving skills
  • Good Microsoft Office Skills including word and excel
  • Ability to multi-task while maintaining a high level of customer service and accuracy
  • Detail oriented and thorough
  • Able to adhere at all times to assigned schedule
  • Ability to sit for entire shift
Job : Customer Service/Contact Centers
Location(s) : US-IA-Orange City

Schedule : Part-time
Job Level : Non-Manager
Shift : Day Job
Job Type : Experienced

Employment Statement
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

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