Savvis, which merged with CenturyLink in July 2011, is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to Savvis, enterprises can focus on their core business while Savvis ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected Savvis to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, Savvis understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation.
The IFC PCP Technician responds to service tickets/calls received via the client’s PC request and/or based on the Remedy Help Desk Incident Management system for imaging workstations or deploying new workstations.
The services to be performed by the PCP technician include:
Image desktop and laptops with a customer standard image including Windows 7 and Office 2010
Follow established and tested process and procedures established by the customer
Perform work based on Remedy tickets
Backup locally stored user data, image device, and restore user data
Validate installation through defined quality assurance procedures
Fill-in, review, and turn-in tracking documents on a daily/weekly basis
Work in a team environment while also being able to work alone
FTE - 8:00am – 5:00pm (with 1 hour lunch)
High school diploma or higher. 2 years of work experience especially in the field of computer support.
Experience in Windows Vista / Win 7PC Imaging, staging, troubleshooting PC OS and Hardware issues
Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines.
Excellent written and oral communications skills
Great attention to detail
Proficient in use of computer
Excellent MS-Office skills
Ability to follow instructions
Ready to take on other additional task
Nice to Have, But Not Required:
Having experience in desktop support or a break-fix environment would be plus, but not a requirement for position:
Can assemble and configure typical equipment configurations for PCs or laptops.
Can do PC or network installations, de-installs and re-installs of PCs and printers
Can perform routine component level repairs of PC workstations, printers and digital senders
Document activities, record service requests from client staff, review service request histories as a part of each trouble-shooting task, document resolutions of service requests, and close the problem ticket.