Operations Manager - Old Navy - University Town Center
GAP Inc - Morgantown, WV

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At Old Navy We Make Value Cool.

From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in North America, operating more than 1000 stores across the US, Canada and Puerto Rico. Over 350 million (that's not a typo) customers cross our doors and spend over $5 billion dollars with us each year.

The Operations Manager supports the Store Manager or ASM by executing strategies that consistently meet and exceed company-defined Best Practices and standards. The Operations Manager ensures a seamless customer experience that models appropriate behaviors and drives productivity. The Operations Manager provides functional training and provides ongoing tactical feedback to the Associate team. The Operations Manager leads the execution of company defined best practices for markdowns, signing, marketing, and facilities, driving efficiency and productivity standards.

Owns execution of the tasks for markdowns, signing, marketing, and facilities.

Ensure areas of ownership are in compliance with productivity goals and company standards

Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines

Participates in weekly store walks with Store Manager and Assistant Store Manager

Maintains pricing and marketing accuracy.

Coaches team while working shoulder to shoulder with them on the best practices, while meeting company productivity standards

Ensures productivity goals are met while adhering to company defined best practices

Communicates successes, opportunities and solutions to the Store Manager or ASM

Ensures efficiencies and minimizes merchandise handling to meet payroll budget and efficiency goals

Ensures that all damaged and defective merchandise is processed per company standards

Maintains clearance merchandise to ensure gross margin is maximized

Performs Leader on Duty responsibilities including

Opens and closes the store in accordance with company standards

Monitors payroll when opening store, and adjusts schedule accordingly

Complete register audits as necessary

Practices and ensures all company policies and procedures are followed

Utilizes recovery statements to minimize external loss

Communicates successes, opportunities and solutions to the Store Manager or ASM to drive business results

Executes all activities related to Risk Management & Safety

Ensure store meets Store Compliance Audit requirements

Ensure store is compliant with daily cleaning activities

Supports the team and processes by ensuring that tools and equipment are readily available

Handles maintenance issues and open tickets with Facility Services

Monitors and follows-up on preventive care/scheduled maintenance

Manage Supply and Maintenance expenses

Executes Monthly Store Safety Audit

Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies.

Monitors the store fund (i.e. safe and registers) to ensure the store has appropriate funds for daily/weekly business needs

Exhibits behaviors to drive customer service standards in all sales Associates

Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines

Ensures a clean hazard-free shopping and working environment through daily cleaning activities

Ensures team is executing fitting room to company standards

Ensures checkout best practices are being executed

Coaches and trains sales associates for the execution of all operational processes

Manages activities related to staffing of the associate population in the store including hiring administration

Energizes and motivates teams through positive reinforcement of service standards while executing tasks

Provides follow-up and feedback to associates on performance of tasks

Elevates personnel performance issues to Store Manager or ASM immediately

Provides motivation and recognition to the team

Assesses training opportunities from observations and company-defined best practices and makes recommendations to the Store Manager/ASM and to execute action plans


Demonstrates strong time management and organizational skills

Demonstrates passion for customer service.

Excellent ability to create teams and partnership

Demonstrates ability to prioritize and handle multiple tasks and work with a sense

of urgency

Demonstrates excellent verbal and written communication skills.

Demonstrates ability to prioritize and handle multiple tasks.

Excellent delegation and follow-up skills.

Ability to develop and train others.

Demonstrates conflict management and resolution skills.

Demonstrates computer proficiency.

Demonstrates business comprehension

High School diploma or equivalent desired

Two-year college degree or equivalent work experience preferred

12 Months with Old Navy or equivalent supervisory experience

Ability to effectively communicate with customers and store personnel

Ability to lift and carry 50 lbs

Ability to effectively maneuver around sales floor and stockroom, repetitive bending,

prolonged standing, twisting, stooping, squatting, and climbing

Ability to work a flexible schedule

Primary Location





Store Leadership

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