Technical Support Representative
Providence Health & Services - Missoula, MT

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Configure, install, maintain IT users’ desktop software and hardware and support technology for our mobile workforce.

Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.

Perform data center operational duties; including off hour system backup procedures and monitoring.

Assist systems administrators, application analysts, telephony system techs and other ITS staff in the delivery of desktop services.

Provide helpdesk support through triage on the helpdesk phone, service tickets and work orders.

Perform Active Directory account management according to all Security, and Access and Identity Management Policies.

Carry a pager and/or cell phone and be available during specified hours of coverage on a standby basis as needed to support on-call rotation programs.

Must be able to travel to various sites.


qualifications for this position include:
Associate’s degree in IT or IT related industry OR a minimum of two (2) years of IT experience without a degree

2 or more years IT related experience in a position that had the same or similar primary duties

Basic knowledge, install and troubleshooting of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, Active Directory, hardware configuration, including PC’s, printers, servers and other peripherals

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is a not-for-profit organization extending across a five-state area – from Alaska through Washington, Montana, Oregon, and into Southern California.

Providence employs more than 51,000 employees, and operates 27 acute care hospitals, and more than 35 non-acute health care facilities, as well as physician clinics, health plans, and numerous other health and education services.

Providence Health & Services is an equal opportunity employer who provides competitive benefits, a drug-free workplace and supports work/life balance.

About this company
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About Us As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our...