Business/Collections Manager - Eastern Residential, Inc.
UDR, Inc. - Washington, DC

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GENERAL SUMMARY OF DUTIES: Responsible for rent collection, refunds and eviction proceedings for all assigned communities. May serve as a back up to administrative staff assisting with leasing, community tours and move-in paperwork.

SUPERVISION RECEIVED: Reports directly to the District Manager or to the primary Community Director


Aggressively collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.

Work in conjunction with the District Manager and Community Directors to make sure that the financial goals are met.

Post and oversee rent payments to property database.

Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out. Ensure that all fees and charges are properly documented.

Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.

Provide timely administration of collection files each month.

Prepare timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents.

Coordinate with local authorities to effectively handle evictions.

Responsible for verifying utility changeovers for move-ins and -outs verifying the transfer of the utilities into the customer’s name.

Provide superior customer service to internal and external customers.

Preparation and confirmation of data entry necessary to update month-end reporting.

Provide backup to Move-In Specialist or Marketing Associates as needed to assist and interact with walk-in prospects by showing the community and answering questions about the community, lease terms and local area. Process customer applications including credit if needed.

Assist with resident communication if needed.

Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.

Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in conjunction with Company managers and associates.

Demonstrated in depth knowledge of Property management legal requirements. Must know and follow the Fair Housing laws. Knowledge of principles and methods for showing, and promoting property. Demonstrated knowledge of demographics surrounding assigned property. Ability to effectively present information to prospective or current residents. Ability to apply concepts of basic algebra and statistics.

Demonstrated skill to persistence and aggressively collect. Ability to establish priorities and coordinate work activities. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Ability to travel from community to community.

Knowledge and understanding of internet research principles, processes, and techniques. Attention to details, and basic experience with MS Office software applications required (e.g., Microsoft Office, Word and Excel). Must be skilled in drafting correspondence and memoranda, creating and maintaining databases. Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.

Bachelor’s degree, or equivalent experience, required.

Minimum of two years experience in residential properties, property management or related business operations is required.

Experience in collections is required.

OneSite software experience is preferred.

About this company
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UDR, Inc. is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior properties.