SCA Americas is currently searching for a Customer Service Representative Intern ; this position will be located at our offices in Neenah, WI .
This position is responsible for performing as an integral part of the SCA Americas team, serving as a liaison between customers and internal departments to efficiently and effectively manage the order process.
Main Accountabilities and Responsibilities:
This role will manage the entire order cycle from order entry to delivery, resolving Customer inquiries and trouble shooting.
Accepts, edits and processes orders within established procedures and within specified time frames.
Promotes positive Customer relations through prompt and efficient service.
Serves as the voice of the Customer to internal departments balancing Customer Satisfaction and profitability
Exercises judgment and organizational agility to process customer orders, manage customer inventory, and maximize customer satisfaction.
Optimize each individual order, ensuring vehicles are loaded properly to maximize case quantity and minimize freight costs.
Currently pursuing a Bachelor's Degree/Higher Education
Strong computer experience including Microsoft Office applications required. SAP experience preferred.
Tact and solid judgment are required. Must have excellent interpersonal skills and be a self-starter who can effectively work in a fast paced environment with a positive can-do attitude.
Excellent time management skills
Strong customer focus skills
Effective team player with strong problem solving skills
To Apply: Please submit a resume and cover letter following the application instructions included in this website. SCA is an Equal Opportunity, Affirmative Action employer, M/F/D/V.
SCA at a glance
SCA is a global hygiene and forest company that develops and produces personal care products, tissue and forest products.
Sales are conducted in some 100 countries. SCA has many well-known brands, including the global brands TENA and Tork. Sales in 2011 amounted to SEK 106 billion (EUR 11.7 billion). SCA has approximately 37,000 employees. More information at www.sca.com
SCA - 20 months ago