CL - PATIENT SERVICE REPRESENTATIVE
Avera McKennan - Aberdeen, SD

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Category:
Clerical/Administrative

Facility:
Avera Aberdeen Pulmonology

Department:
Abdn Pulmonology

Schedule:
Part Time

Shift:
Day Shift

Hours:
varied M-F 8 am - 5 pm

Requisition:
1300521

Job Details:
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Greets all incoming patients in a friendly manner.

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Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary.

Need to update patient

information yearly.

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Verifies patient identity, scans identification card to EMR if not already present and updates annually.

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Copies/scans new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.

Verifies insurance information at each appointment.

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Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.

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Notifies nurse or provider as patients check in.

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Attends required meetings and participates in committees as needed.

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Makes all future appointments for patients.

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Makes appointments over the telephone.

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Updates the schedule and makes all schedule changes.

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Answers all incoming calls within three rings whenever possible.

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Properly routes calls that need immediate handling.

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Takes messages on calls to be returned and ties them with correct patient.

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Requests fees from the patient upon check in and issues a receipt.

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Balances the day and cash drawer as well as petty cash drawer/receipts.

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Checks and deletes all no-show and cancelled tickets.

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Maintains professional demeanor at all times with patients, providers and co-workers.

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Accurately and efficiently registers all patients.

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Pulls and routes patient records for patient care encounters.

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Copies patient’s records as indicated per requestor and obtains necessary releases.

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Sorts and routes mail.

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Places transcribed reports into correct record.

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Pulls obsolete records and files in storage area

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Interactions with internal customers (i.e. materials management, business office, other physician offices), physicians, patients and patient’s families require tact, good judgment and thoughtful consideration.

Avera McKennan - 19 months ago - save job - block
About this company
13 reviews