Address and resolve daily wireless device issues
Serve a Tier 1 technical device support for agency and communicate with vendors and IBM/Groupwise teams to resolve device problems and answer user questions
Provision Blackberry (BB) devices on the BES (add, change, delete BB users)
Activate wireless devices
Request quotes for new wireless service and upgrades
Guide users toward selecting the wireless device models, calling plans and services based on features, coverage areas and the best value due to sales and current promotions
Coordinate annual device upgrades
Maintain device inventory and track spares and surplus inventory
Reconcile monthly billing
Schedule and participate in video conferences and keep the centralized scheduling database updates
Communicate updates and prepare agency for new policy updates to wireless devices
Ensure that equipment is functioning prroperly for the Commissioner's Board Room
Perform onsite support to the Regional Office, Hospital/Central Office SD Team and VIP staff with onsite support
Provide technical assistance to staff for AT&T Connect meetings when nedessary
Have knowledge of Sharepoint
Other duties as assigned
Minimum Training & Experience: Associate Degree AND Two years of related experience OR Bachelors degree in any related area OR Four years of related experience in the area of assignment OR One year of experience at the lower level or at an equivalent position
Agency Specific Qualifications and/or Preferred Qualifications: Knowledge of DBHDD processes and procedures
Knowledge of GETS/IT SD and Vendor processes and procedures
Additional Information: Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
For more information about this job contact: *
- Note: This contact may be able to provide answers to specific questions you have about this job posting. However, DO NOT e-mail or submit your application/resume to this contact unless directed otherwise in the "Additional Information" section above.
- 3 years ago - save job