Wireless Support Specialist
DBHDD 6 reviews - Fulton County, GA

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Address and resolve daily wireless device issues

Serve a Tier 1 technical device support for agency and communicate with vendors and IBM/Groupwise teams to resolve device problems and answer user questions

Provision Blackberry (BB) devices on the BES (add, change, delete BB users)

Activate wireless devices

Request quotes for new wireless service and upgrades

Guide users toward selecting the wireless device models, calling plans and services based on features, coverage areas and the best value due to sales and current promotions

Coordinate annual device upgrades

Maintain device inventory and track spares and surplus inventory

Reconcile monthly billing

Schedule and participate in video conferences and keep the centralized scheduling database updates

Communicate updates and prepare agency for new policy updates to wireless devices

Ensure that equipment is functioning prroperly for the Commissioner's Board Room

Perform onsite support to the Regional Office, Hospital/Central Office SD Team and VIP staff with onsite support

Provide technical assistance to staff for AT&T Connect meetings when nedessary

Have knowledge of Sharepoint

Other duties as assigned

Minimum Training & Experience: Associate Degree AND Two years of related experience OR Bachelors degree in any related area OR Four years of related experience in the area of assignment OR One year of experience at the lower level or at an equivalent position

Agency Specific Qualifications and/or Preferred Qualifications: Knowledge of DBHDD processes and procedures

Knowledge of GETS/IT SD and Vendor processes and procedures

Additional Information: Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

For more information about this job contact: *

  • Note: This contact may be able to provide answers to specific questions you have about this job posting. However, DO NOT e-mail or submit your application/resume to this contact unless directed otherwise in the "Additional Information" section above.

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6 reviews