Director of Case Management
Dignity Health - St. John's Regional Medical Center - San Francisco, CA

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Excellent care, delivered with compassion, for all in need. Its what we at Dignity Health stand for.

We are dedicated to delivering high-quality, affordable health care services in a compassionate environment that meets each patients physical, mental and spiritual needs. Upholding the core values of dignity, justice, stewardship, collaboration, and excellence, our healing philosophy serves not just our patients, but our staff, our communities, and our planet.

At Dignity Health a family of more than 60,000 caregivers and staff are delivering excellent care to diverse communities across 17 states. Founded in 1986 and headquartered in San Francisco Dignity Health is the fifth largest hospital provider in the nation and the largest hospital system in California.

Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.

We are currently seeking a dynamic Director of Case Management to add to our leadership team for both St. John's Regional Medical Center and St. John's Pleasant Valley Hospital. In this role, the Director directs and manages the operation, strategic planning, marketing and business development, patient (or other customer) satisfaction, profitability and clinical outcomes (where applicable) of Case Management Services. They will facilitate the planning, organization, implementation and control of the resources needed for optimal performance of the service line in coordination with the various physicians, clinicians and other support staff personnel.
  • Bachelor degree in Nursing required; MHA, MBA, or MSN preferred.
  • California Nursing Licensure required; CCM, ACM or ANCC in Case Management preferred.
  • Ten years progressive management experience, at least five of which are directly related to care coordination. Proven track record in management of length of stay and cost per case and effective physician relations.
  • Knowledge of Management principles including managing medical staff relationships, health planning, financial planning and analysis, reimbursement, contract negotiations, construction planning, problem solving, human resource development and planning. Knowledge of CMS, CoPs, California Hospital Licensure, JCAHO and other applicable regulations impacting the utilization review and discharge procedure service lines. Broad knowledge of Utilization and Care Management principles and processes, third party reimbursement and denials management.