Sales & Marketing
USA-NC-Greensboro-Greensboro-High Point Marriott Airport
Marriott Hotels Resorts
a powerful feeling, to belong. It’s inspiring people to do more than they
thought they could. It’s leading the way by rolling up your sleeves to
accomplish a common goal. It’s taking a passion and turning it into your
vision. Belonging is what it feels like to work at Marriott. If this sounds
like the place for you, join us.
Greensboro-High Point Marriott Airport,
1 Marriott Drive
, Greensboro, NC
currently hiring for a
(Job Order #1300051A)
person will manage the catering sales function for business meetings, as well as
social events and weddings. The hotel has approximately 11,000 sq ft of meeting
space, with a Grand Ballroom that holds approximately 1,000. There are 17
meeting rooms, with the ability to break out to a max of 45.
Catering Sales Executive is responsible for handling more complex social and
local corporate catering opportunities that are above sales office parameters
(i.e., 150 covers). The position may also provide day to day supervision to
catering sales associates that are on-property. The incumbent is responsible
for contracting and closing local catering and social business and ensure that
business is turned over properly and in a timely fashion for quality service
delivery. The position is responsible for achieving catering revenue goals by
actively up-selling each business opportunity to maximize revenue. The
incumbent implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.
Education and Experience Required:
High school diploma or GED; 4
years experience in the sales and marketing, guest services, front desk,
or related professional area.
2-year degree from an
accredited university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 2 years experience in the sales
and marketing or related professional area.
The Senior Catering
Sales Executive has overall responsibility for achieving and/or exceeding
the hotel catering sales revenue goals. Overall,
the position is accountable for the following:
and Marketing Leadership
Manage the sales efforts for
the hotel including local corporate and social catering.
Work collaboratively with
off-property sales channels (e.g., Sales Office, Area Sales, EST) to
ensure sales efforts are coordinated, complementary and not duplicative.
Respond to incoming catering
opportunities for the hotel. Identify, qualify and solicit new catering
business to achieve personal and hotel revenue goals.
Proactively solicit affiliate
business associated with citywide events from approved affiliate list
provided by Citywide Sales Executive.
Understand the overall
market - competitors' strengths and weaknesses, economic trends, supply
and demand etc. and know how to sell against them.
Close the best opportunities
for the hotel based on market conditions and hotel needs.
Use negotiating skills and
creative selling abilities to close on business and negotiate contracts.
Work with the management team
to create and implement a catering sales plan addressing revenue,
customers and market.
Design, develop and sell
creative catered events.
Maximize revenue by up-selling
packages and creative food and beverage.
Manage catering sales revenue
and operation budgets, and provide forecasting reports.
Develop menus which drive
Assist with selling, implementation
and follow-through of catering promotions.
Interact effectively with
sales, kitchen, vendors, competitors, local community, catering
associations and other hotel departments in order to ensure guest
Execute and support Marriott's
Customer Service Standards and hotel's Brand Standards.
Execute and support the
operational aspects of business booked (e.g., generating proposal, writing
contract, customer correspondence).
Participate in and practice
daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics,
RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn
Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites
Execute exemplary customer
service to drive customer satisfaction and loyalty by assisting the
customer and ensuring their satisfaction before and during their
Serve the customer by
understanding their needs and recommending the appropriate features and
services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.
Gain understanding of the
hotel's primary target customer and service expectations; serve the
customer by understanding their business, business issues and concerns, to
offer better business solution both prior to, and during the
Develop a close working
relationship with operations to ensure execution of strategies at the
Perform other duties, as
assigned, to meet business needs.
Ensure that the property
implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.
Monitor the effective
resolution of guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or other
Ensure successful performance
by increasing revenues, controlling expenses and providing a return on
investment for the owner and Marriott International.
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture.
Feb 12, 2013, 12:00:00 AM
Marriott International, Inc - 14 months ago
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...