Bilingual Customer Care Representative
GE Capital - Cedar Rapids, IA

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Job Number

1664964

  • GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

    Responsible for providing world-class service to all inbound callers contacting our business with questions.

    Essential Responsibilities
  • Responsible for providing world-class service to all inbound callers contacting our business with questions.
  • Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls.
  • Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
  • Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance

    Qualifications/Requirements
    Basic Requirements:
  • High School Diploma or GED with a minimum of 1 year related customer service work experience.
  • Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application.
  • Must be fluent in English and Spanish including oral and written communication skills.
    Eligibility Requirements:
  • Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening.
  • Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check.
  • Must be willing to travel 5% of the time.
  • Must be willing to work out of an office in Cedar Rapids, IA.
    For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization.

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Excellent, professional phone and communication skills: interpersonal, verbal, and written with the goal of influencing outcomes.
  • Must be able to build positive, productive relationships with customers and team members.
  • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.
  • Strong organization, time management, and multitasking skills.
  • Self-starter with ability to work independently

    Section 19 Job
    YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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    About this company
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    At GE Capital we’re not just bankers, we’re builders. Headquartered in Norwalk Connecticut, GE Capital is one of the...