Store Operations Manager Parts HVAC (Gaithersburg MD)
Lennox - Residential Heating and Cooling - Gaithersburg, MD

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Job Description:
Innovate your career.
When you choose Lennox International, you know you're
getting the best.
That is why when you work at Lennox International, you
know you are among the best.
As a leading innovator of home and commercial, heating,
cooling, refrigeration, air-quality, and related
services, Lennox International is committed to helping
our people innovate our products and their careers.
Join over 12,000 employees worldwide who build our
heritage of integrity and innovation. At Lennox
International, we make your home, your businesses, and
your work, a better place.

Overall Responsibilities:
The LPP Store Operations Manager HVAC Parts Sales in
Gaithersburg, MD is responsible for the day-to-day
operations conducted in a Parts Plus store with shipping
to Lennox dealers and other locations as needed.
Security, safety and profitability are his/her paramount

Job Requirements:Other essential duties include, but are not limited to:Education and Experience:
  • Bachelor’s Degree preferred; high school diploma
  • Previous direct management of a fast-paced
warehousing environment preferred
  • Previous retail store experience preferred
  • HVAC experience preferred
Must also have the following demonstrated knowledge,

skills, and abilities:
  • Working knowledge of SAP preferred
  • Has a team orientation
  • Logical and creative thinker
  • Demonstrates strong analytical thinking and is
capable of “doing the analysis”
  • Strong facilitation skills with a bias for action
  • Thrives in a continuous improvement environment
  • Ability to build business cases for supply chain
design improvements
  • Achieve established sales and profitability goal as
prescribed by leadership.
  • Implement and maintain the highest level of customer
service in the industry.
  • Continually develop and improve personal product
knowledge through internal programs, and external
offerings from vendors and other entities, and
ensure the same for all reports.
  • Work directly with local sales teams to develop
strategies for increased traffic in the store, as
well as conduits for useful feedback from dealers
regarding customer service efforts.
  • Effectively mitigate and control local expenses.
  • Participate in the annual warehouse operations audit
annually to achieve targeted acceptable performance
and submitting corrective actions for audit findings
in accordance with prescribed timelines of the audit
  • Responsible for ensuring all policies and procedures
are followed in 100% compliance with SOX
  • Analyze and resolve problems as they arise and make
quality decisions to remedy.
  • Ensure all administrative duties, reports, etc., are
completed in a timely manner.
  • Work with field sales to ensure swift responsive
action is taken to meet customer expectations.
Ensure dependable and timely response to after-hours
requests from dealers.
  • Responsible for approving all returns within the
parameters of the returned goods policy.
  • Responsible for ensuring maintenance of all
machinery and equipment.
  • Responsible for ensuring that all PIT operators are
  • Work with transportation team to ensure all daily
shipping routes are completed and all paperwork
associated with the daily routing process is
controlled and accounted for.
  • Ensure that all billing processes are completed,
including Post Goods Issue (PGI) for shipments
leaving the DC after normal business hours.
  • Responsible for maintaining operations within
established EBIT guidelines.
  • Maintain inventory accuracy and integrity by
ensuring all staff are fully trained in, and
adhering to, stated Lennox cycle-counting policy,
records are maintained and good warehousing
practices including, but not limited to effective
location control, 100% scanning, and accurate
picking and receiving.
  • Champion of Safety for the facility, including
ensuring all training is completed timely, and all
Safety and OSHA policies are adhered to.
  • Ensure all company assets are protected from theft
or damage.
  • Alarm systems and other security implements should
be properly maintained and utilized.
  • Full compliance with all OHSA / MSDS requirements
should be ensured.
  • All staff should be adequately trained and licensed
to use warehouse equipment.
  • Maintain an appearance of building and grounds which
casts a positive light on the brand, and the
  • Ensure full compliance with all SOX key controls,
i.e. all picking/shipping documents signed and dated
correctly. Ensure all items shipped in a billing
month are billed in the same month.
  • Ensure open deliveries are monitored and updated on
a weekly basis.
  • All Returned Goods processed according to SOX
compliance standards without exception.
  • Open Purchase Orders and Stock Transport Orders are
monitored for aging, and cleaned up as needed. All
discrepancies are reported and dealt with according
to stated Lennox policy and in a timely manner.
  • All shipping logs and documentation are to be
maintained to ensure proper billing and receiving of
product by dealers. Proper claim of damage freight
is completed.
  • Ensure cycle counts are performed in compliance with
stated Lennox procedure on a monthly basis.
  • Ensure appropriate personnel are posting
transactions that affect inventory, and that they
are trained in, and following correct policies and
  • Ensure that daily cash receipts are reconciled
properly and adequately secured until deposited.
  • Ensure that inventory adjustments are reviewed and
investigated in a timely manner.
This job description is intended only to describe the
general nature of the position and does not constitute
an all-inclusive list of duties, nor of the knowledge,
skills, and abilities required to perform the job.

Lennox - Residential Heating and Cooling - 2 years ago - save job