The Operations Specialist is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with customers, carriers and potential customers on a daily basis. He/she must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace environment, in a timely and affective manner. The successful candidate must have good customer service skill and handle dual task. Being proactive in providing quality customer service is a must.
ESSENTIAL JOB FUNCTIONS
-Prepare documentation, dock receipts, bills of lading, export declarations.
-File SED’s (Shippers Export Declarations)
-Track and trace cargo as necessary to insure proper movement and delivery.
-Provide accounting department with proper and correct billing information.
-Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
-Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
-Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
-Seek the most profitable mode of shipment, yet meet customer’s requirement for the movement of freight.
-Knowledge of the Import/Export industry preferred.
-Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
-The ability to work in a fast-paced environment.
-Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
-Strong knowledge of personal computers
-Bilingual in Spanish and English
EDUCATION AND EXPERIENCE
-High School Diploma or GED required.
-Minimum 4 years related experience.
-Minimum 3 years industry experience preferred.
We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug-free workplace.