Operations Specialist
Crane Worldwide - Detroit, MI

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GENERAL DESCRIPTION
The Operations Specialist is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with customers, carriers and potential customers on a daily basis. He/she must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace environment, in a timely and affective manner. The successful candidate must have good customer service skill and handle dual task. Being proactive in providing quality customer service is a must.

ESSENTIAL JOB FUNCTIONS
-Prepare documentation, dock receipts, bills of lading, export declarations.
-File SED’s (Shippers Export Declarations)
-Track and trace cargo as necessary to insure proper movement and delivery.
-Provide accounting department with proper and correct billing information.
-Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
-Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
-Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
-Seek the most profitable mode of shipment, yet meet customer’s requirement for the movement of freight.

OTHER SKILLS/ABILITIES
-Knowledge of the Import/Export industry preferred.
-Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
-The ability to work in a fast-paced environment.
-Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
-Strong knowledge of personal computers
-Bilingual in Spanish and English

EDUCATION AND EXPERIENCE
-High School Diploma or GED required.
-Minimum 4 years related experience.
-Minimum 3 years industry experience preferred.

We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug-free workplace.

Crane Worldwide - 18 months ago - save job - copy to clipboard - block
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