Program Staff Assistant
Department Of Health And Human Services - Washington, DC

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Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans.

This position is located in the Office for Civil Rights (OCR), Office the Secretary (OS), Department of Health and Human Services (HHS), in Washington, DC.

This announcement may be used to fill multiple positions.


U.S. Citizenship is required.

Incumbent serves as the program staff assistant to the Regional Manager, who is solely responsible for operations of the civil rights program in the region. Performs clerical, administrative, and program support duties such as data collection, data entry, document preparation and review, review of incoming compliance-related documents, and report preparation. Assists with developing and monitoring a comprehensive quality assurance program to ensure the maintenance of an acceptable level of quality of the data reported into the Program Information Management System (PIMS). Serves as the liaison between the regional Manager (RM), and the Office staff, Headquarters, and Regional Director's office by providing accurate, timely advice on procedures, reports, requirements, and other matters necessary to implement policies, directives, and instructions. Maintains a registry of private and public entities, that have programs impacted by or related to the mission of the Office for Civil Rights (OCR). Makes travel arrangements for RM and immediate staff. Prepares itineraries and vouchers, makes transportation and hotel reservations, notifies office to be visited, and gathers written materials the traveler will need. Maintains a variety of subject matter and correspondence files and records in connection with the work of the office. Receives requests for information material concerning the civil rights program. Coordinates Freedom of Information Act (FOIA) responses with Regional Office staff and Headquarters. Works with a variety of staff on controlled assignments to ensure timely submissions.

Have one year of specialized experience, equivalent to the GS-6 grade level in the Federal service, receiving and routing controlled materials and correspondence, reports, memoranda, and other forms of written communication related to civil rights and privacy complaints; assisting with data entry, reviewing, editing, and analyzing civil rights data/information for accuracy; assisting in developing and monitoring comprehensive quality assurance program data being reported; preparing a variety of correspondence, memoranda, letters, etc., ensuring correct punctuation, spelling, grammar and conformance to style; and responding to general inquiries orally and in writing.

Conditions of Employment:
1. Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees . Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.

2. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.

3. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

4. All qualification requirements must be met by the closing date of the announcement.

5. Financial disclosure statement may be required.

6. One-year probationary period may be required.

7. Travel, transportation, and relocation expenses may be authorized: No

8. Bargaining Unit Position: No

9. Drug Screening Required: No

10. Recruitment incentives may be authorized: No

11. Student loan repayment incentive may be authorized: No

12. Annual leave for non-federal service may be authorized: No

13. Domestic travel may be required: Yes - 2%

Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.

The Category Rating Process does not add veteransÂ’ preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

1. Knowledge of civil rights laws and privacy rules in order to review cases.

2. Knowledge of office administrative procedures and processes in order to provide advice and guidance.

3. Skill in utilizing a personal computer and a variety of software packages.

4. Knowledge of quality assurance methods, techniques and requirements to assist in developing and monitoring a comprehensive quality assurance program.

5. Skill in oral communication.

6. Skill in written communication.

The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at .

If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veteransÂ’ preference see .

Males born after December 31, 1959 must be registered or exempt from Selective Service (see ).

For information on "People with Disabilities" please visit

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. - 24 months ago - save job - copy to clipboard
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