The Business Information Services Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) at the corporate office in Woodbridge, VA. This position supports the Director, Information Services Division in the planning, implementation, and management of company-wide technology initiatives, in accordance with Zeiders’ corporate technology policies and practices.
Essential Duties and Responsibilities
Plan, manage and evaluate the performance of SaaS vendors. Monitor Service Level Agreement performance. Interface with contracted vendors regarding performance, cost, risk and schedule.
Assist in the development, implementation, and communication of IT policies and procedures.
Manage the company’s systems portfolio to address business needs, system usage, and operations. Analyze business processes, systems, and user needs. Review existing systems and identify opportunities for process improvements through data sharing and process automation. Accurately translate business requirements into system functionality.
Assist with planning and managing implementations for new and/or upgraded systems for both on-site and cloud-based services, working with cross-functional teams and external vendors, delivering on-time, on-budget performance.
Liaison with other departments, units and individuals on joint planning and activities, including corporate training, communications, and corporate change management.
Manage the Change Control Board which consists of SaaS Systems Administrators, ISD Systems Administrators and other stake holders.
Connect the IT initiatives to the company’s business strategy; develop and recommend new IT approaches for improvements for capabilities or resource management.
Engage stake holders and translate business needs from non-technical staff and managers to the ISD team for evaluation and implementation.
Undertake assignments on projects or special initiatives as appropriate.
May be asked to augment ISD Service Desk personnel depending on work load.
Bachelor's or Associate’s degree in Information Technology or related field coupled with IT program management experience. Equivalent certification/education from a trade/technical school or the Military will be considered.
A minimum of 3 years+ experience in a team lead/project lead capacity with project schedule and resource management responsibilities.
Experience managing projects (i.e. software/process flow, system linkages, etc.) for corporate functions. Experience in developing and managing IT vendor contracts, including budgets is a plus.
Other Skills and Abilities
Demonstrated understanding of information systems, business processes, the key drivers and measures of success for the business.
Strong organizational and planning skills.
Excellent written, oral communication and interpersonal skills.
Keen attention to detail.
Ability to work independently or in a group as a problem solver.
Experience working in a team-oriented, collaborative environment.
To perform the job successfully, an individual should demonstrate the following competencies:
Project Management - Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present ideas in business-friendly and user-friendly language.
Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analytical, evaluative, and problem-solving abilities. Ability to conduct research into IT issues, technologies, and products.
Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.
Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.
Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
Ability to work both independently and as part of a team.
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours.
Uses personal computer, telephones, copiers, printers and other office equipment.
All positions which require access to U.S. Government facilities and systems require U.S. Citizenship. Zeiders Enterprises, Inc. is an Equal Opportunity Employer.