The Consumer Banking Representative (In Store Branch)
is responsible for opening accounts, sales, and other related duties to include servicing and developing new customers in the supermarket. Serves as a liaison for sales and servicing of financial services and products. Actively seeks to convert prospects to clients. In addition, this position is also responsible for conducting sales and relationship management activities utilizing Excellence in Sales/Service (ESS) disciplines and behaviors.
Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required.
Actively sells financial services including referrals to cross-functional units as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Trains new employees on operational procedures. Provides sales coaching and support to other CBRs. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks and selling traveler’s checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Instant Teller and armored car transactions. Assists in business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable.
Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall unit/district goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls, public address announcements, aisle relationship building and is actively involved in the promotion and marketing of the Bank and its products and services. Performs Meeter/Greeter role in an assigned store on a rotating basis. The Meeter/Greeter is responsible for meeting and greeting each person who enters the store to assure that their needs are appropriately met by demonstrating and educating clients of the various delivery channels available for their banking
Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions.
The qualified applicant for the Consumer Banking Representative (In Store Branch) position meets the following basic qualifications:
Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated
High school diploma; G.E.D. or equivalent work experience.
2+ years experience in consumer sales, marketing and customer service.
Demonstrated success in sales environment.
Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
Demonstrated personal computer skills.
Demonstrated typing skills by sight.
Demonstrated verbal communication, sales, marketing and service skills, which meet Bank of Hawaii’s established standards.
Must be able to push/lift 30 lbs.
Must be able to work evenings, weekends and holidays as assigned.
May be required to stand for extensive periods of time.
Bank of Hawaii - 11 months ago