Technical Trainer II
Telecommunication Systems - Greenwood Village, CO

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microDATA, a 9-1-1 software solutions company is seeking a highly motivated Technical Trainer II. A Technical Trainer II is responsible for delivering product training to clients. A Technical Trainer II also assists with managing on-going partner relationships for training programs to solicit feedback and learning requirements. This position involves a variety of roles including curriculum development, web-based customer training and other departmental responsibilities. Experience with software training preferred. Experience with Public Safety software and protocol is ideal. Experience in an entrepreneurial environment is a plus.

  • Bachelor’s Degree or equivalent work experience
  • 3+ years of training experience is required
  • Experience in applying formal instruction design and curriculum development methodologies in the workplace (i.e. ADDIE, Training Plans, Best Practices) is desired
  • Previous experience in the production of eLearning programs to support blended learning solutions is a plus
  • Prior Public Safety exposure is highly desired
  • Excellent interpersonal, written and verbal, presentation and public speaking skills as well as the ability to work well with others in a team environment is required
  • Strong computer skills including detailed knowledge of MS Office and MS Windows is a must
  • The ability to work well under pressure, prioritize workloads and work under time constraints is mandatory
  • Superior organizational skills and ability to handle multiple tasks simultaneously in a fast-paced environment is required
  • Ability to take initiative and work without supervision
  • Frequent trave l is required
  • Must be able to lift 50 pounds
  • Provide training to clients, personnel and business partners on topics including software installation and configuration, end user, train-the-trainer and support functions
  • Ability to deliver Training in several formats including instructor led, conference calls and web-based programs
  • Design, develop and produce learning materials for customers and clients
  • Ensure content is developed consistently with formal instructional design methodology and adheres to key learning strategies for the target audience
  • Create and maintain various printed training materials including manuals, Quick Reference Guides and Training Bulletins
  • Conduct workflow analysis to determine a customer’s specific training needs
  • Work with technical experts to assist in development of course materials for product training
  • Translate technical language and ideas in a given area into learning experiences for both technical and non-technical students
  • Interface with other departments including Project Management, Technical Services and Quality Assurance to keep abreast of new developments
  • Customize customer training based on workflow analysis
  • Manage post installation customer relationships for training needs while collaborating with Project Management
  • Perform other duties as assigned

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