Essential Duties and Responsibilities include the following . Other duties may be assigned.
The Customer Service Representative responds to and resolves customer service inquiries, requests or complaints.
Handles all temporary business inquiries including describing services available, quoting price and selling services.
Responds effectively and courteously to customer service inquiries, requests or complaints. Returns all customer calls in a timely manner.
Notifies the appropriate personnel to respond to the customer’s problems and concerns.
Researches and resolves issues in a timely manner.
Utilizes weekly pricing sheets to price containers for live loads.
Determines the appropriate disposal site, using division management guidance.
Initiates contact with customers whose containers should be returned, or begin paying rent.
Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
Enters service and route data into computer for billing and route scheduling purposes.
Performs other job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficiency in Microsoft Office including Excel, Microsoft Word, Outlook and PowerPoint.
Applicants will be required to take a typing test to demonstrate ability to type at 25 WPM.
Must be able read, write and speak clearly and informatively.
Equivalent of high school diploma or G.E.D. certification and one year customer service experience, preferably in a call center environment.
Experience working in a team environment.
Republic Services is a dynamic company that offers a competitive salary and benefits package including major medical coverage, supplemental insurance programs, retirement benefits, and paid vacation and holidays.
Republic Services promotes a drug-free and alcohol-free workplace and conducts pre-employment drug testing.
Going Green for the Environment.
Republic Services - 23 months ago