The Brand Experience Visual/Merchandise Expert partners with the General Manager/Brand Experience Manager to implement and maintain the merchandise standards to ensure customer service excellence. The Brand Experience Visual/Merchandise Expert supports the execution of the merchandise handling and replenishment processes and all aspects of visual presentation within the store. The Brand Experience Visual/Merchandise Expert maintains an organized stockroom and serves as LOD to provide sales floor supervision as required. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.
Supports and ensures execution of all shipment receiving and processing procedures to floor ready standards
Partners with appropriate leadership to direct shipment placement on sales floor
Ensures floor is replenished per company guidelines
Performs stock transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Stock Supervisor Manual
Provides feedback to leadership regarding merchandise-handling concerns/opportunities
Executes development and training plans for Brand Experience team members
Trains and coaches Brand Experience team members to meet productivity standards
Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company direction
Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed
Communicates feedback to leadership regarding Brand Experience team performance
Executes markdowns in a timely and accurate manner
Tracks productivity and ensures that the team is meeting company standards for all Brand Experience tasks
Maintains brand integrity in all areas of visual display
Executes and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness
Maps merchandise flow and product placement
Uses Field Merchandise Reports and recommends necessary product placement adjustment based on selling and FMR reports
Maintains all shipment related paperwork to meet audit requirements
Shares feedback from customers to leadership team to improve overall customer experience
Assists in managing all store supplies including shipment supplies and fixtures, and communicates needs to manager
Ensures all back room areas including bathrooms and employee break areas are cleaned regularly
Ensures store is a neat, clean and safe environment for all employees
Communicates and manages floor coverage as LOD
Excellent selling skills.
Excellent time management skills.
Ability to delegate and prioritize tasks and responsibilities.
Excellent communication and organizational skills.
Ability to receive feedback and take action when appropriate.
High School graduate or equivalent.
Six months of Gap Inc. experience preferred.
Previous retail experience preferred.
Experience supervising teams preferred.
Ability to safely lift and carry 30 lbs.
Ability to maneuver around the store and stockroom.
Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business.
Travel required for learning and supervisory opportunities
GAP NORTH AMERICA
Store Sales, Stock and Visual
The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm,...