Operations Supervisor/Landscaping Specialist
Exempt - Full Time Position
Team Leaders, Project Coordinator and Front line Ambassadors
Along with the General Manager, responsible for all facets of hospitality, cleaning, and managing all aspects of the landscaping program at the local level. The Operations Supervisor position is the second in command of all operations and able to step in and fill the General Mangers role in their absence.
- LIVING THE GOLD STANDARD – perform all functions of the job while adhering to the 7 principles of the Gold Standard.
- COORDINATE AND DEVELOP TRAINING – taking the lead on all operations and equipment training for all ambassadors, certifying those that are qualified and have passed the standard maneuverability and knowledge tests. Ensuring compliance to the Gold Standard, all BBB standards, procedures, and policies for operational activities.
- 2nd IN COMMAND – focus shall be on all operational activities of the local program, but availability to learn and assist with administrative functions are also required. These functions include:
- OPERATIONAL OVERSIGHT – Responsible for daily guidance and direction of on-street operations. Assists in developing deployment plans and mentors ambassadors to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and ambassador performance recommending adjustments to the standard deployment plan while redirecting and training ambassadors on better ways to meet the daily needs of the service district.
- HUMAN RESOURCES – recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent the district. Proficient in providing evaluations and coaching plans to all employees.
- QUALITY ASSURANCE - Ensures service expectations are being met through regular shadowing and mentoring of all ambassadors; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
- CUSTOMER RELATIONS – actively engages customer representative and stakeholders as requested by the Operations Manager to discuss local issues and to set a course for continual program evolution. Implements new local strategies and trains ambassadors to continually improve service delivery.
- REPORTING – uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness.
- HANDS ON – the Training and Development Manager is an important element of the programs visibility and is expected to be a working manager to actively participate in daily safety and cleaning tasks and duties.
- MANAGEMENT EXPERIENCE – 3-5 years of verifiable management experience
- LANDSCAPE EXPERIENCE –verifiable landscape education/experience
- PHYSICAL ABILITIES –
- Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
- Must be able to lift 30 pounds repeatedly over the course of the shift.
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- COMMUNICATION – Must be able to speak, read, and write the English language in order to create basic reports.
- PERSONALITY – Out going and upbeat personality
- BILINGUAL – ability to speak multiple languages a plus
- 20 months ago - save job
A successful Improvement District understands that a clean, safe and friendly environment sets the stage for growth and prosperity.