This position works primarily night shifts. The Telecommunications Clerks in the Administrative Services Bureau are non-sworn positions of the Oshkosh Police Department. The Telecommunications Clerks are representatives of the City of Oshkosh and the State of Wisconsin. As such, the Telecommunications Clerks are governed by not only legal, but moral standards of the highest nature. The Telecommunications Clerks philosophy must be one of dedication to public service, setting aside his/her own personal interest for the common good.
The Telecommunications Clerks are under the direct supervision of the Administrative Services Bureau Captain. Employees in this position perform tasks that require the exercise of sound judgment. The Telecommunications Clerk must be familiar with Department rules, regulations, policies and operating procedures to perform tasks as assigned. The Telecommunications Clerks must have the ability to handle sensitive information and prioritized work assignments. The tasks performed are reviewed by direct supervision through observation and evaluation of reports.
Essential Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answer the telephone politely, courteously and professionally, and takes messages and information when requested. Accept requests for emergency and non-emergency services from public and enters those requests into the Computer Aided Dispatch computer terminal. Provide information and assistance to the public. Disseminate information to patrol officers and civilian employees as necessary. Process parking permits requests, parking citation review forms, and Open Records Request Forms. Issue receipts and accepts stipulations for law violations. Operate the TIME System Terminal, entering and canceling a variety of information such as Stolen Vehicles, Missing/Runaway persons, Stolen Articles, etc. Run Drivers License, License plate and Criminal History Checks. Record information for overnight parking, towed vehicles, and lost and found animals. Operate the Records Management System. Attend training as required and / or assigned. Operate the TIME system to confirm warrants. Perform other tasks as assigned.
Required Minimum Qualifications:
Education and Experience: At least 18 years of age. High School graduate. One year of experience in working with the public
Necessary Knowledge, Skills, and Abilities: Essential knowledge of modern office principles and practices. Good written and verbal communication skills. Ability to type 40 words per minute and to operate specialized office equipment. Ability to work with sensitive and confidential public and departmental information. Ability to plan work, make decisions, and carry tasks through to completion without close supervision. Ability to accurately enter and retrieve computer data through a computer terminal. Fluency in the English language for both verbal and written communications. Ability to learn modern computer technologies and software applications. Ability to work a flexible schedule, weekends, overtime and all shifts as needed. Ability to successfully complete TIME System Operator Training. Ability to learn department practices and procedures pertaining to the Open Records Laws, records, and Telecommunications Desk functions. Ability to develop knowledge pertaining to laws and ordinances. Ability to understand and follow oral and written instructions. Ability to maintain a professional demeanor under stressful working conditions. Ability to score a minimum of 70 percent on a Telecommunicator Simulation Test. Ability to pass a psychological test. Ability to keep accurate records. Ability to work cooperatively and professionally with fellow employees, other police agencies and the public. Familiar with city streets, business locations, as well as State, County and City government and Social Service agencies.
TOOLS AND EQUIPMENT USED
Personal computers, printers, telephone, facsimile, calculator, copy machine and police radio.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands and fingers to handle or operate objects, tools or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderately quiet to moderately loud.
Formal application, personal resume, rating of education and experience; oral interview and reference check, job related tests (as established by the Chief of Police) may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.