Services Delivery Lead
Trizetto - Greenwood Village, CO

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TriZetto is a leading provider of healthcare technology for payers and providers. TriZetto facilitates integrated healthcare management with comprehensive solutions for core administration, health insurance claims processing, care management, IT hosting services, Medicare solutions and more. TriZetto’s innovative claims processing software streamlines claims administration to reduce costs and improve revenue cycle management

Responsible for Tactical Execution and support facilitation for all Services across TriZetto for AMS Clients, under Direction of Delivery Manager or Service Delivery Executive

Responsibilities:

•Work with Client and Service Delivery Manager to prioritize client tickets. Establish plan for timely resolution of tickets. Track to developed plan and escalate as necessary.

•Plan, track, escalate (as necessary) to ensure successful on-time deployments into client environments.

•Develop agenda and create action log for all client meetings. Track open items in action log to ensure timely delivery. Facilitate weekly client meeting.

•Establish positive tactical relationship with Clients by effective communication, providing on-time delivery of commitments.

•Work with Service Delivery Manager and Technical Resources to ensure tickets and deployments are properly resourced based on the timeframe for delivery.

Professional Experience:

•Bachelor's degree preferred

•Experience in Healthcare Management, Business, or Information Systems or equivalent experience preferred

•Strong public speaker with exceptional written and verbal communications skills

•Client Facing Work Experience Preferred

•Health Care Background Preferred

•Demonstrated ability to prepare and deliver clear and concise support performance reporting

•Some Travel required (25%)

Please visit www.trizetto.com/careers for more information about the benefits and advantages of choosing a career at TriZetto.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Trizetto - 17 months ago - save job - block
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About this company
20 reviews
The TriZetto Group devotes itself to the companies that pay the doctor's bills. Targeting health plans, benefits administrators, and...