Security Officer
Starwood Hotels and Resorts Worldwide Inc - Baltimore, MD

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Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,090 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element(SM). The company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

Security

Job Description

POSITION PURPOSE
Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

ESSENTIAL FUNCTIONS
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
Maintain the driveway of the hotel. Transport hotel guest from parking deck to hotel entrance using the golf carts. Support the hotel valet team with transport of guess to local venues, airport, train station.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of hotel policy and fire-safety procedures.
Ability to operate hand held two-way radio and knowledge of ten codes.
Must possess a valid Maryland State Drivers License.

Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education preferred.

Experience
Minimum of one year security related background required.

Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Security Officer
Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,090 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element(SM). The company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

Security

Job Description

POSITION PURPOSE
Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

ESSENTIAL FUNCTIONS
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
Maintain the driveway of the hotel. Transport hotel guest from parking deck to hotel entrance using the golf carts. Support the hotel valet team with transport of guess to local venues, airport, train station.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of hotel policy and fire-safety procedures.
Ability to operate hand held two-way radio and knowledge of ten codes.
Must possess a valid Maryland State Drivers License.

Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education preferred.

Experience
Minimum of one year security related background required.

Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Starwood Hotels - 12 months ago - save job - block
About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...