Under the oversight and guidance of regional management, acts as the general manager for a Plasma Collection Center and has overall responsibility for the center’s operation. Handles routine issues that may arise at the center, and seeks guidance from regional management for nonstandard situations. Responsible for meeting quarterly goals, staffing/HPD/CPL targets, and Quality KPI goals. Through Assistant Manager and team leads, oversees donor selection, plasma collection and shipment, and records completion. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP). Prepares annual budget and manages facility to achieve production targets and quality goals at the agreed-upon cost structure. Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes. Responsible for community representation with regards to all public relations and marketing campaigns to attract and retain donors. Collaborates with and indirectly manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency. Acts as a coach and leader through effective performance management of employees. Identifies regulatory deficiencies and implements immediate corrective action. Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises. Investigates all unsafe situations and complaints. Operates the center and manages employees and operations to the highest standard of ethics and integrity.
Manages center staff directly and uses Assistant Managers and team leads as resources. Supervises the training program. Oversees the work of Quality staff.
Education and Certification:
Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field. Within nine (9) months of hire/promotion, certification in all three operational areas, including donor screening, phlebotomy, and plasma processing. Obtains certification in management within three (3) months of hire/promotion.
Knowledge, Skills, and Abilities:
Developing command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills. Ability to understand, assess and communicate FDA regulations. Ability to balance multiple competing priorities, ensure proper staffing levels, maintain adequate levels of plasma collection, and adhere to quality standards. Ability to control costs and maintain a budget. Ability to motivate staff to achieve established goals and standards. Ability to develop positive relationships with donors, center employees, and company employees working in different geographical locations. Developing command of and proficiency in at least one functional area, such as finance, IT, HR, or compliance. Ability to relocate preferred.
Four years of clinical or general business experience. Prior management experience, preferably supervising a group of 20 or more employees. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.
Regularly uses hands to touch, handle, or feel objects, tools, and controls. Reaches with hands and arms with ability to lift, tug, and pull up to 50 pounds. Regularly talks and hears. Ability to operate plasmapheresis machine. Occasionally stands, walks, and stoops. Occupational exposure to blood borne pathogens.
Talecris Plasma Resources - 21 months ago