Director, Services
VALKRE - Chicago, IL

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Title: Director, Professional Services Position Description Valkre Solutions has developed an innovative approach to help B2B companies engage with their customers in a different way. Our solution is comprised of a rigorous methodology and a software platform that enables the process. The primary responsibility of the Professional Services team at Valkre is to help our clients implement our methodology within their organization and leverage our software to drive scale and sustainability. Many members of the Services team have worked as management consultants and have experience leading large strategic initiatives.

Members of this team are expected to build and sustain strong relationships with our clients, provide process and implementation expertise to guide our clients along the journey, and serve as effective facilitators and coaches to help build capability and expertise within our clients ’ organizations. Two key elements of the Valkre delivery model – boot camps and interviews - provide further perspective on this role: Boot Camps. Service team members must scope, plan and lead these multi-day sessions that serve as the kick-off for new clients. During these sessions we teach teams (typically 5-20 people) the CVC method and principles, help them define how they create differential value for their customers, and provide training on our structured customer interview approach Customer Interviews.

Customer interviews are the lifeblood of Valkre ’s methodology. Interviews are our mechanism for capturing customer insights and quantifying the economic benefits that companies receive from doing business with our clients. Our clients entrust us to meet with their most valued and critical customers and Service team members must become highly adept at conducting these 90-minute sessions Internally, the Professional Services team is also responsible for building out our intellectual property and translating learnings in the marketplace to evolve Valkre ’s assets and customer offerings. Service team members will also support our sales efforts as they build deeper knowledge and expertise.

Valkre is looking for highly motivated performers, with a bent for the entrepreneurial, who believe they can contribute to the changing world of how B2B companies think and manage profitable growth with their customers. Is this you? If so, we can ’t wait to meet you. Key Capabilities and Skills we are Seeking Experience leading and managing complex strategic projects Effective facilitation skills and ability to lead cross-functional teams through workshops and boot camps Strong business acumen with a solid foundation in business strategy principles and finance; Solid understanding of financial and economic drivers across a diverse set of B2B industries Executive presence, confidence and poise to successfully manage a wide range of client roles and personalities Strong project management skills Excellent communication skills (verbal, written, and presentation) Resourcefulness, adaptability, ability to think quickly on your feet and deal with ambiguityWillingness to travel (up to 50-80% travel) including internationally Entrepreneurial spirit – we are still a small and growing company.

We still wear multiple hats and do whatever it takes to make our customers successful Required Background and Experience BA/BS degree required; MBA or other advanced degree preferred 3 to 5 years ’ experience with management consulting firms or equivalent roles in leading client engagements, managing client relationships and delivering service and technology solutions Prior work experience in B2B a plus (including operating, sales, or marketing roles) Background conducting executive coaching, training, or teaching a plus About Valkre Solutions Valkre Solutions, Inc. is a high growth entrepreneurial technology and services company that has pioneered a new approach to customer collaboration that is yielding improved profitable growth for B2B companies. The foundation of the approach is called Customer Value Creation (CVC). CVC is built on the proven business axiom that companies win in the marketplace when their customers realize more profits and growth because they do business with them hellip;essentially answering the question “Do Your Customers Make More Money Doing Business With You?

” Valkre ’s CVC methodology combines a new metric for predicting performance with customers (The DVPTM), next generation technology for managing customers, and years of Intellectual Property packaged into an offering designed to create advanced business capability in sales and marketing for Fortune 1000 B2B companies. Valkre ’s vision is built upon three core concepts: Outside-In: Companies will improve decision making by adopting a rigorous external customer perspective to breakdown internal overconfidence bias. We use an approach that leverages a company ’s own sales and marketing organization to engage customers in a new conversation that generates direct insights from customers to inform investment. Technology Led: There is a new generation of sales and marketing professionals who are not currently served with the necessary technology and communication tools for today°s world.

Our CVC Value Management System and Render trade; platform enables organizations to gather and analyze data at scale to deliver insights across their entire customer portfolio. Self-Sustainability: We focus on building capability, not extended consulting projects. The company has developed extensive training materials and programs that rival the cultural change phenomena and value of Six Sigma. At the core of this approach is the goal of helping sales and marketing professionals have a different conversation with customers and to collect their own data.

We focus on helping companies integrate the CVC method into the ongoing fabric of the business in a way that is sustainable, scalable and cost effective. Contact Information Interested applicants should send a current resume and cover letter to the attention of: Jeff Navach Vice President, Professional Services

VALKRE - 23 months ago - save job