HR Lead Coordinator - HR Service Center
Magellan Health Services - Missouri

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Job Number:



As the lead HR Coordinator this position, this position supervises the HR Service Center line to respond to employee’s inquiries. Primary duties include providing the lead for knowledge and information in answering HR questions and other support to Magellan employees through the HR Service Center. Administers Magellan’s Educational Assistance Program for all employees. Participates in special projects providing support to acquisitions and implementations. Actively assesses overall operational processes and makes recommendations to improve department efficiency.

Essential Functions

Supervises Payroll/Benefit/HR Inquiry Line, monitors and tracks calls to ensure rapid response is obtained. Responds to tier 1 and 2 inquires (benefits, payroll, learning policy, etc.) from employees; escalates when necessary.

  • Learning Applications Support (reset passwords, set up user names if needed, guide a user on basic use, etc)
  • Direct users to online resources for additional instruction on how to use the systems.
  • Responds to subpoenas and meets required deadlines.
  • Responds to employment verifications that can not be addressed through the vendor
Supervisory responsibility for 2 HR Coordinators including workload management, scheduling, and reporting of HRSC metrics.

Administration of the Educational Assistance program which includes:

  • Collection and organization of applications
  • Processing approved applications for payment
  • Answer employee questions related to submission, timing and processing of payments.
Orders and tracks Amex Gift cards providing required compliance and audit reporting.

Provides regular review of MyMagellan data and ensures regular updates so that the information housed there is consistently kept current and up to date.

BA/BS Required

5 to 8 years of applicable experience

Systems knowledge and expertise in Ultimate Software and Cognos reporting tools.

Payroll processing methods and practices

Exceptional proven experience in customer service support

Other: Proven ability to handle multiple tasks and work under tight time lines; able to effectively communicate verbally and in writing; good attention to detail; able to maintain confidentiality; customer focused; able to work independently and as part of a team.

Must have outstanding verbal communication skills, as well as excellent organizational skills.

Computer Skills: Proficient with MS Office Software, Ultipro HR systems, Cognos reporting systems.

Preferred Qualifications


: Strongly prefer experience in human resource office

Knowledge, Skills, Abilities:
Basic knowledge of Human Resources: Knowledge of HRIS, In house payroll management and ability to take data and create efficient reporting tools

Primary Location



Work Locations


14100 Magellan Plaza (MO06)

14100 Magellan Plaza

Maryland Heights

Magellan Health Services is a leading specialty health care management organization with expertise in managing behavioral health, radiology and specialty pharmaceuticals, as well as public sector pharmacy benefits programs. We deliver innovative solutions to make a positive impact on the cost and quality of health care, keeping the best interests of the people we serve at the center of our decision-making. The breadth of our offerings, depth of expertise, clinical excellence and smart, talented employees is what makes us unique.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment where we value professional growth and development, total health and wellness, rewards and recognition and employee unity. Magellan is a place where you can thrive.

Magellan Health Services - 2 years ago - save job
About this company
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Magellan Health Services has charted its course to become one of the largest managed behavioral health care companies in the nation. The...