Customer Care Sls Spec-Home Ag
Marriott International, Inc 8,407 reviews - San Antonio, TX

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Customer Care Sls Spec-Home Ag - 130005XF Job : Reservations Sales
      Primary Location : USA-TX-Hollywood Park-San Antonio Reservations

      Organization : Corporate
      Position Type : Non-Management/Hourly
      Schedule : Full-time

      Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott.

      Job Summary

      Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

      Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

      Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

      Job Posting : Feb 15, 2013, 12:43:05 PM

      About this company
      8,407 reviews
      Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...