Customer Relationship Coordinator
Aimia - Dayton, OH

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PARTICIPANT SUPPORT RESPONSIBLITIES:
Present a professional appearance and demeanor that reflects positively on Aimia and our clients.
Have a complete understanding of cuttent rules, applications and software used by the Customer Relationship Department pertaining to client needs.
Maintain positive and professional business relations with internal and external clients, program participants and various vendors in a courteous and effective manner.

Fully expl PARTICIPANT SUPPORT RESPONSIBLITIES:
Present a professional appearance and demeanor that reflects positively on Aimia and our clients.
Have a complete understanding of cuttent rules, applications and software used by the Customer Relationship Department pertaining to client needs.
Maintain positive and professional business relations with internal and external clients, program participants and various vendors in a courteous and effective manner.
Fully explain program rules and guidelines based on the parameters set forth by each individual client per program.
Respond to participants administrative needs such as, but not limited to, web site log in questions; password resets; travel enrollments; or placement questions.
Demonstrate good time management skills and be able to multi-task and priortize customer issues.
Provide, courteous problem solving services by timely, accurately and effectively resolving or appropriately referring customer concerns in accordance with company policies and procedures.
Adhere to the Cardholder Data Protection Policy and all other security polices regulated by Aimia and applicable banking partners.
Respond to participants financial related inquiries utilizing Aimia's prepaid card application as well as a direct link to the banking partner simultaneously regarding financial transactions, overdraft fees, balance inquiries, etc.
Accurately and fully recordnig requests and concerns for all programs and applications.
Communicate with customers and vendors on all issues and/or concerns regarding orders. This includes internal and external vendors.
Approach situations with a proactive and positive outlook.
Use sound judgement in deciding when to escalate issues or participant calls to management.
Engage in web walks and other ongoing training as seen appropirate by department management or department trainer.
Assist with training of new employees on current applications and answer any questions they may have.
Act as a team player and pass on any pertinent business related information that will enable all Aimia associates to do their jobs more effectively.
Must be flexible to help in other projects as requested by management.
Outbound calls and additional office work may be required in support of program or company objectives.
Understand and adhere to the departmental and company policies.

Education Requirements

  • High School Diploma or GED required, 2-year college degree preferred.
Additional Information/Benefits

SKILLS, KNOWLEDGE, ABILITIES:
  • Ability to use phone system and other traditional office equipment.
  • Possess good computer skills, utilizing MicroSoft Office and other specialized windows based computer operating systems. Systems include: order entry; debit card applications; custom client applications; and website procedures.
  • Must demonstrate attention to detail while effectively listening to the caller and also notating the account.
  • Detailed oriented to to ac SKILLS, KNOWLEDGE, ABILITIES:
  • Ability to use phone system and other traditional office equipment.
  • Possess good computer skills, utilizing MicroSoft Office and other specialized windows based computer operating systems. Systems include: order entry; debit card applications; custom client applications; and website procedures.
  • Must demonstrate attention to detail while effectively listening to the caller and also notating the account.
  • Detailed oriented to to accurately compare and verify information.
  • Prioritize workload and handle multiple tasks in parallel while working under pressure.
  • Ability to learn, understand and explain multiple programs, applications, guidelines, and rules.
  • Abililty to establish and maintain effective working relationships with the Manager, Supervisor, co-workers, and participants.
  • Must possess excelletn written/verbal communication skills and exchange information with others clearly and concisely.
  • Ability to understand and communicate financial details.
  • Abililty to perform accurately and courteously when work speed and sustained attention are necessary.
  • Ability to maintain composure under stressful conditions and when dealing with a wide range of personalities.
  • Present a professional image that reflects positively on Aimia and the client.
  • Ability to work varied shifts and overtime as needed.
  • Ability to understand and follow safety/security practices.
EDUCATION AND EXPERIENCE:
  • Strong customer service background a must with an emphasis in the banking/financial industry and/or website help dest areas.
  • Must have 1 to 2 years recent years experience in a quality customer service role.
  • High school diploma/GED required with an Associte's degree strongly preferred.
Screening Requirements:
Motor Vehicle, Drug Screen, Criminal Background Check, Other

Greater Dayton Works - 22 months ago - save job
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