Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car ® , Ingersoll Rand ® , Schlage ® , Thermo King ® , and Trane ® , work together to inspire progress for our customers. For more information about Ingersoll Rand visit www.ingersollrand.com .
Ingersoll Rand’s Climate Solutions sector delivers energy-efficient HVACR solutions for customers globally. Its world class brands include Thermo King, the leader in transport temperature control and Trane, provider of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced controls for homes and commercial buildings.
This position works with customers, including field sales offices, to establish communication connections between installed Trane Tracer Controls Systems and Trane Intelligent Services tools. Success requires expert level knowledge of Tracer Controls communication protocols, IP protocols, modem set up, monitoring center procedures and contract requirements, as well as, extensive knowledge of HVAC systems to interface with field offices on quality control, programming and alarm set up issues. Knowledge of alarm monitoring standards, tools, processes and TIS systems must be applied in an effective and consistent manner.
Percentage of Travel:5
Min. Yrs. Experience:0-1
Education Standard:College Graduate
ESSENTIAL JOB FUNCTIONS:
∙ Coordinate the connection of Tracer Control Systems to TIS technology tools, including support of field sales offices in preparation of proposals and other customer communications
∙ Write clear and executable alarm monitoring protocols and coordinate with the Intelligent Services Center (ISC) monitoring operation on alarm set up and validation activities
∙ Lead, direct and train Technicians to perform new site validation ISC procedures and coordinate with Measurement and Validation team on customer support issues and actions
∙ Serve as focal point of emergency escalation for internal and external customers, operations manager and ISC Technicians
∙ Achieve a high level of customer satisfaction by maintaining a pleasant and cooperative attitude with internal and external customers
∙ Maintain currency on Trane product installation, operation, maintenance, service, and repair
∙ Ability to meet short term and long term deadlines
∙ Other duties as assigned
∙ Control systems Installation and / or operation experience
∙ Understanding of economics and project control measurement processes
∙ Knowledge of facility applied and unitary HVAC systems, control, distribution and electrical systems
∙ Senior Technician level experience with specialized systems such as compressed air, process cooling / heating, etc.
∙ Proficiency with Microsoft Office tools and at least two year experience with energy or building management systems
∙ Excellent communication skills and ability to interface with customers, field offices, engineers and technicians
∙ Excellent written, oral and presentation skills required
∙ Ability to work independently without direct supervision in the main parts of this job
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Ingersoll Rand is committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
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Ingersoll Rand - 12 months ago
Ingersoll Rand is a global diversified firm in which our people, our products, our systems and our services work together to inspire progres...