The Office of the Comptroller of the Currency is among the top places to work in the federal government. The OCC ensures a safe and sound banking system for all Americans and ensures fair treatment and equal access for all national bank customers. Our culture promotes creative and thoughtful contributions by people in all positions, and an environment that values and encourages diversity. If you are an inquisitive, investigative individual with high standards of your own, consider the OCC.
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. As a Senior Information Specialist in the Infrastructure and Operations, Management and Controls office, you will perform the full range of project management activities. You will plan, install, configure, test, implement and manage the systems environment in support of the agency’s IT architecture and business needs.
If you are a "status applicant" and wish to be considered for this position under both merit promotion and competitive procedures, you must also submit an application under vacancy announcement MP-MT-13-028D, which closes January 31, 2013 . "Status applicants" are individuals who are current or former permanent Federal civilian employees who hold or held non-temporary appointments in the competitive service.
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As a Senior Information Technology Specialist, you will:
Plan short-, medium-, and long-range objectives and recommend ways to achieve them for an assigned segment of the enterprise. Serve as a technical advisor to the director and senior managers on planning, liaison, construction, and/or implementation of information technology products for the assigned unit. Make recommendations to management on the information technology needs of the organization. Identify and resolve complex IT problems or issues that cross functional boundaries. Recommend training for OCC personnel on the use of office automation, microcomputer, information delivery systems, and other technology initiatives. Communicate with business unit customers of the direction of information technology initiatives.
Perform full range of project management activities. Manage multiple projects, some large or complex, through the systems development life cycle from project initiation, through requirements, design and development, testing, implementation, maintenance, and retirement, using a standard methodology. Lead project staffs responsible for managing, administering, developing, and/or maintaining information technology software applications. Coordinate project activities in order to ensure that efforts are initiated and completed on schedule and within budget. Develop and maintain project plans. Serve as a Team Leader, as needed. Promote teamwork in Information Technology Services. Develop project plans and resource estimates, assign tasks, provide guidance and monitor progress.
Design, develop, and implement an industry-standards based Problem Management Framework/Process and integrate into the OCC’s IT support processes. Manage the lifecycle of IT infrastructure problems. Develop procedures that harmonize with established Tier 0 and Tier 1 practices to improve the knowledge base and error database.
In order for your application to be considered, you must meet the following requirements within 60 calendar days after the closing date of this announcement:
This position requires General Experience that all applicants must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND
SELECTIVE PLACEMENT FACTORS Candidates must possess the following Selective Placement Factor to be considered qualified for the position.
Demonstrated experience working on information technology infrastructure projects pertaining to the maintenance and operations at a data center. This experience includes project management, problem management, managing technology refreshes and decommissioning the information technology infrastructure. AND
Specialized experience : you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the OCC NB-V grade level. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Specialized experience for this position includes: designing, developing, implementing, and continuously improving an industry standards-based Problem Management Process Model; designing and implementing an escalation process for problem and incident management; designing and maintaining a Problem Management Reporting Strategy; developing an IT Service Management tool; designing a Quality Assurance Plan and performing Quality Assurance & Verification of Problem Management Model.
We recommend that you preview the online questions for this announcement before you start the application process.
HOW YOU WILL BE EVALUATED:
Your application includes your: 1. Resume, 2. Responses to the online questions, and 3. Required supporting documents.
We use a multi-step process to evaluate and refer applicants:
1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.
2. Rating: Qualified applicants will be evaluated in the following areas:
Your demonstrated knowledge and experience in leading the development and implementation of an enterprise-wide industry standards-based IT Problem Management Model that has resulted in quantifiable increases in customer satisfaction, service quality, timeliness, reliability and consistency in delivering IT Infrastructure Services.
Your demonstrated experience in customer relationship management, to include building partnerships with customers and infrastructure engineers, quickly and effectively resolving customer problems, meeting or exceeding customer expectations and service levels, serving as the customer advocate within the IT organization and fostering collaborative relationships with application, infrastructure, security and governance teams that improve service delivery and customer satisfaction.
Your demonstrated experience managing server refreshes and data center improvements and decommissioning legacy infrastructure environments including servers, networks, communications devices, software, and facilities.
Category Rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three categories (Outstanding, Excellent, or Qualified) depending on your experience and education related to this position. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application.
3. Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview. If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must be rated as well qualified to receive special selection priority. "Well-qualified" means that you must be assigned to the Excellent category.
To preview questions please click here .
We offer a workplace that is respectful, fair, and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs. Our benefits package includes:
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year;
Access to insurance programs that may be continued after you retire;
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount of the health insurance premiums;
A performance-based merit pay program designed to reward employees for excellent performance;
Free OCC dental and vision insurance, long-term disability, and business travel insurance.
Learn more about Federal benefits programs, click here and about OCC-specific benefits, click here .
Important information regarding Ethics and Conflicts of Interest: If you are currently employed by a national bank or a federal savings association, you will be recused from matters affecting your former employer once you join the OCC. Also, OCC ethics standards generally prohibit employees, their spouses, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse or minor child own such securities, which you cannot readily divest, you should discuss these standards with the OCC recruiter, who can provide you contact information for an OCC ethics official.
Relocation benefits may be paid in accordance with OCC's Relocation policy.
We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT: If selected for this position, you will be required to:
Complete a one-year probationary period (unless already completed).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . The documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS “E-Verify” System. Federal law requires all employers to verify the identity and employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The Office of the Comptroller of the Currency is an E-Verify participant.” Travel locally or overnight may be required.
Obtain and use a Government-issued charge card for business-related travel.
File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
Successfully complete a background investigation.
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