University Services Associate 2 (Financial Aid)
State of Wisconsin - La Crosse, WI

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Under general supervision, this position advises students and parents in completing financial aid forms, in explaining the various student loan types, and in filing appeals; serves in a triage role in determining if a student needs to see a counselor and, if so, which counselor can best meet their needs or if another office could serve them better; explains complex financial aid procedures and regulations to both students and their parents. This person h as primary responsibility for the coordination and maintenance of administrative functions related to both the UW-L External Scholarship database and the Job Location Development program (a program linking employers and students seeking employment) This person will serve as lead worker and trains all student assistants who work at the front desk/reception area. Additionally, the position has responsibility for the coordination and maintenance of administrative functions related to the Short Term Loan program. For a full position description please visit our website at and select the position under "recruitments open to the public."

Special Notes :
Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

For UW-La Crosse Campus safety information and crime statistics/Annual Security Report see , and for drug and alcohol information see , or call Human Resources at (608) 785-8013 for a paper copy.

Job Knowledge, Skills and Abilities :
This position requires knowledge of the financial aid program, knowledge of office management; ability to interpret and follow policies and procedures; good oral and written communication; computer software, i.e. Microsoft office, a variety of data merging processes, email, spreadsheets; the ability to work independently as well as part of a team; organized, possess an attention to detail and have the ability to multi-task with many interruptions.
Starting wage will be $13.968 per hour. The pay schedule/range is 02-10 and is non-represented. A six-month probationary period will be required.

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