Operations Analyst Job
Microsoft 1,528 reviews - Humacao Municipio, PR

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Job Category: Technical Service and IT
Location: Humacao, PR
Job ID: 831040-107090
Division: IT

Operations Analyst

Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. We're motivated and inspired by how our customers and partners use our software to find creative solutions to business problems, develop breakthrough ideas and stay connected to what's important to them.

We run our company in much the same way. Our employees come as they are and do what they love. We work hard, but we value work/life balance, and each of us defines what that means to us. So why not explore what we do, where we do it, and what life is really like at Microsoft? You just might be surprised.

We invite to explore the Operations Analyst at Microsoft Operations Puerto Rico.

Job Scope
This role is accountable to implement, monitor and maintain a world class application infrastructure to deliver releases and pre-release services by performing system administration tasks and react to monitoring alerts generated by various monitoring applications. Troubleshooting of moderate to complex issues involving Windows Server 2003/2008/2008R2/2012 and SQL 2000/2005/2008/2008R2/2012 will also be required. The candidate will be as the liaison between various production support teams and other tiered support teams (Networking, Data Center Operations, etc.)

Primary Responsibilities include:

o Implementing and acting as T3/T4 escalation point for infrastructure supporting critical applications for Microsoft Release Processes in Puerto Rico.
o Ensuring successful continuous operation of complex infrastructure in secure facility by implementing processes and procedures defined by our engineering team.
o Ongoing maintenance of servers, nHSM, SAN’s etc.

The candidate must have the following key technical skills:
o BA/BS degree in Computer Science, related discipline or equivalent work experience, MCSE, MCTIP: EA (2008) and/or CCNA preferred.
o Minimum of 3 years of experience administrating Windows 2003 and minimum of 2 years administering Windows 2008/2008R2.
o Server build, maintenance, security, keeping up to date with latest internal OS updates (IPAK’s) and security patches, configuring server for best performance etc.
o Minimum of 4 years of extensive experience administrating and building web sites in IIS 6.0 & IIS 7.x: Experience building web sites based on project build hand offs, troubleshooting site issues, and security administration are all a must. Coding skills are not essential.
o Monitor and respond alerts for pre-production servers, investigate to determine the root cause of system failures and/or hardware failures.
o Respond to escalated issues from Tier-2/Tier-3 requesting engineering assistance.
o Apply security patches to assigned servers
o Seek to improve operational processes associated with assigned servers
o PKI skills - building and maintaining Certificate Authorities, issuing smart cards, and troubleshooting
o Extensive experience in Microsoft Clustering - MSCS and NLB, both building and troubleshooting highly available systems
o Excellent knowledge of MS SQL Server 2000/2005/2008/2008R2/2012 administration: Candidate must have proven experience setting up, administering, backing up and restoring SQL server databases, troubleshooting SQL issues, configuring SQL server for optimal performance etc. T-SQL coding not essential but a plus.
o Extensive experience troubleshooting network and connectivity issues which includes but not limited to IPsec, firewalls, etc.
o Extensive knowledge of DFS
o Experiences implementing 3 tier worldwide distributed applications delivered via a project using all of the above technologies, ensuring all of the individual components are working and the system as a whole functions correctly.
o Strong verbal and written communication skills (Bilingual English-Spanish preferred)
o Excellent organizational and technical writing skills
o Teamwork oriented and ability to work under pressure
o Critical thinking and problem solving skills
o Able to troubleshoot & ability to analyze complex problems quickly

Must be able to successfully complete company background check as well as pre-employment drug screening.

Microsoft is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.

About this company
1,528 reviews
Microsoft Corporation develops, manufactures, licenses and supports a range of software products for computing devices. The Company's...