ESSENTIAL PURPOSE OF THE POSITION:|
This position is responsible for providing a welcoming environment and efficient valet services in accordance with guest’s expectations and established performance standards. The position is also responsible for the following, but not limited to:
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure delivery of the correct vehicle to each guest.
Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
Offer luggage assistance as needed or requested. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
Assist physically challenged travelers and other guests with special needs.
Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them.
Always speak professionally and graciously, smile, and maintain eye contact.
Possess thorough knowledge of the location/hotel’s services, outlets and daily functions/events to proactively inform guests/visitors.
Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
Display a professional posture and post up in designated area on front drive.
Maintain an assertive awareness of the front drive area and look for opportunities to initiate service.
Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.
Open and close all vehicle doors for guests/visitors arriving/departing the location.
Obtain guest/visitor name and inquire as to the nature of their visit.
Safely run/jog to and from parking areas when retrieving and parking vehicles.
Inspect the exterior of each incoming vehicle and note any damage on the ticket.
Perform additional duties and tasks as assigned.
This job description is subject to change at any time at the discretion of management
Must be at least 18 years old and possess a hi gh school diploma or equivalent
Must submit to and pass a drug screen and criminal background check
Possess proficient driving skills with the ability to operate both automatic and standard transmission equipped vehicles
Must be able to calculate parking charges manually and make change without the use of a calculator. Must pass math assessment
Possess attention to details when reconciling transactions
Possess an outgoing and enthusiastic personality
Demonstrate exceptional oral communication skills by conveying information effectively
Possess knowledge of local area and surrounding attractions
Demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Maintain a professional personal and uniform appearance in accordance with Company standards.
Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must be able to work flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking and running (intermittently); ability to lift 50 lbs. and push a bell cart
Must be able to meet the following MVR guidelines:
Ø Current and valid driver’s license.
Ø Proof of insurance (state minimum)
Ø No “Major” violations within a 3 year period (DUI, speeding over 21+mph, driving without a license, etc)
Ø No more than two “Minor” violations in a 3 year period (accident, speeding < 21mph, other moving violations)
Ace Parking Management, Inc. - 20 months ago