Under the direction of the Manager, MA Mid/Large & Maine Sales., the Account Executive I, Small Group is responsible for servicing the account and broker, retaining the account and membership and increasing penetration in an established account. The Account Executive I is the primary link between the employer and/or broker and Harvard Pilgrim Health Care and is expected to provide most appropriate service, products and premiums to meet customer needs for the assigned book of business
- Serves as primary contact between account, broker and Harvard Pilgrim Health Care for information including products, benefits, and the value and quality of Harvard Pilgrim Health Care. Acts as consultant on plan design, renewal rates, Consumer Directed Health (CDH) products, and working aged and retiree solutions. Works with internal service areas to provide customer service solutions
- Promotes on-line tools such as HPHConnect , Online Billing and Easy Online Renewal.
- Develops and implements an overall strategic sales plan to retain and increase membership..
- Responsible for reports, membership projections; updates sales data systems; gathers competitive information. Works directly with Account Representative to coordinate appropriate information.
- Maintains current and thorough knowledge of Harvard Pilgrim Health Care products, benefits, systems, health care industry legislation, etc. through training and smartlink.
- Attends health fairs and broker and/or client meetings. Prepares and delivers presentations. Accountable for appropriate level of entertaining clients and monitoring expenses
- Bachelor's degree or equivalent work experience
- Obtainment of Producer’s License requireD
- 3 -5 years experience in sales service area
- Negotiation and communication skills, strong interpersonal skills, highly organized, persistent, detail oriented, takes initiative, creativity in problem solving
- Business software applications, Oracle, HPHConnect, Easy Online Renewal
Harvard Pilgrim Health Care - 14 months ago
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